Experis

Compensation

Full Description

Job Title: EV Technical Service Agent Company Overview: Experis is a leading global professional resourcing and project-based workforce solutions provider, specializing in connecting top talent with innovative companies. We partner with one of the largest automotive companies in the USA, known for its commitment to cutting-edge electric vehicle technology and exceptional customer service. Role Overview: As an EV Technical Service Agent, you will be the frontline support for customers using electric vehicles, providing expert assistance and resolving technical issues remotely. This role is essential in ensuring customer satisfaction and maintaining the high standards of service expected by our client. What You'll Do: - You will respond promptly to customer inquiries via phone and digital channels, providing clear and accurate technical support. - You will troubleshoot and resolve a variety of electric vehicle-related issues, guiding customers through diagnostic and repair processes. - You will document all customer interactions and technical solutions accurately in the company’s CRM system. - You will collaborate with internal teams to escalate complex issues and ensure timely resolution. - You will stay updated on the latest EV technologies and product updates to provide informed assistance. - You will contribute to continuous improvement by providing feedback on common issues and customer concerns. - You will maintain a professional and empathetic communication style to enhance customer experience. What You Bring: - Minimum of 2 years experience in technical customer support, preferably in the automotive or electric vehicle industry. - Strong understanding of electric vehicle systems and components. - Excellent problem-solving skills with the ability to diagnose technical issues remotely. - Proficient in using CRM software and remote support tools. - Exceptional communication skills, both verbal and written. - Ability to work independently in a remote environment with a reliable internet connection. Bonus Points If You Have: - Experience working in a call center environment. - Knowledge of California state regulations related to electric vehicles. - Bilingual abilities, especially in Spanish. - Technical certifications related to automotive or electric vehicle technology. What We Offer: - We offer a competitive hourly wage of $20 - $25 based on experience. - We offer flexible work-from-home arrangements to support work-life balance. - We offer comprehensive training and ongoing professional development opportunities. - We offer a supportive team environment with access to technical resources. - We offer the chance to be part of a pioneering company in the electric vehicle industry. Ready to Apply? If you are passionate about electric vehicles and customer service, please submit your resume and a brief cover letter outlining your relevant experience to our recruitment team at Experis. We look forward to hearing from you!