Experis

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: Experis is a leading global professional resourcing and project-based workforce solutions company. We specialize in connecting talented professionals with top-tier organizations to drive business success. Our commitment to innovation and excellence makes us a trusted partner in workforce solutions. Role Overview: As a Customer Service Representative at Experis, you will play a crucial role in managing customer orders and providing exceptional service throughout the lead-to-cash process. This hybrid role combines onsite and remote work, offering a dynamic environment where you will support order management, handle customer inquiries, and ensure smooth resolution of complaints. What You'll Do: - You will manage the entire lead-to-cash process including quotes, orders, and complaint resolution. - You will monitor and resolve issues related to blocked orders and backorders to maintain customer satisfaction. - You will utilize CRM systems to track customer interactions and update order statuses. - You will collaborate with internal teams to ensure timely order fulfillment and delivery. - You will communicate proactively with customers to provide updates and resolve concerns. - You will assist in training and onboarding new team members during the training period. - You will maintain accurate records and documentation related to customer orders and service activities. - You will contribute to continuous improvement initiatives to enhance customer service processes. What You Bring: - Minimum of 2 years of experience in customer service or order management roles. - Proficiency with CRM software and order management systems. - Strong communication and interpersonal skills to effectively interact with customers and team members. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Detail-oriented with strong problem-solving skills. - Flexibility to work hybrid schedule as outlined (training and post-training hours). Bonus Points If You Have: - Experience in lead-to-cash process management. - Familiarity with complaint handling and resolution techniques. - Previous experience in a hybrid work environment. - Knowledge of industry-specific order management practices. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a hybrid work model to support work-life balance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer paid training and ongoing support to help you succeed. Ready to Apply? To join our team as a Customer Service Representative, please submit your resume and cover letter through our careers page at www.experis.com/careers. We look forward to hearing from you!