Experis

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: Experis is a leading global professional resourcing and project-based workforce solutions provider, specializing in connecting top talent with industry-leading companies. With a commitment to innovation and excellence, Experis fosters a dynamic work environment that supports career growth and professional development. Role Overview: As a Customer Service Representative at Experis, you will play a crucial role in managing customer orders and ensuring seamless communication throughout the lead-to-cash process. This hybrid position combines onsite and remote work, offering flexibility while maintaining high standards of customer satisfaction. What You'll Do: - You will manage the entire order lifecycle, including quotes, orders, and complaint resolution. - You will monitor and resolve issues related to blocked orders and backorders to ensure timely delivery. - You will utilize CRM systems to track customer interactions and maintain accurate records. - You will collaborate with cross-functional teams to address customer needs and improve service processes. - You will provide timely updates to customers regarding order status and issue resolution. - You will participate in training sessions to stay updated on product knowledge and company policies. - You will handle customer inquiries professionally and efficiently, ensuring a positive experience. - You will contribute to continuous improvement initiatives to enhance customer service quality. What You Bring: - Minimum of 2 years of experience in customer service or order management roles. - Proficiency with CRM software and order management systems. - Strong communication and interpersonal skills. - Ability to multitask and manage time effectively in a hybrid work environment. - Problem-solving skills with attention to detail. - High school diploma or equivalent; additional certifications are a plus. Bonus Points If You Have: - Experience in lead-to-cash process management. - Familiarity with complaint handling and resolution techniques. - Previous experience working in a hybrid or remote work setting. - Knowledge of industry-specific software or tools. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer flexible hybrid work arrangements to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a collaborative and inclusive company culture. - We offer employee wellness programs and support resources. Ready to Apply? To join our team as a Customer Service Representative, please submit your resume and cover letter through our careers page at www.experis.com/careers. We look forward to hearing from you!