Experis

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: Experis is a leading global professional resourcing and project-based workforce solutions company. We specialize in connecting talented professionals with top-tier organizations, fostering growth and innovation across various industries. Our commitment to excellence and employee development makes us a trusted partner for both clients and candidates. Role Overview: As a Customer Service Representative at Experis, you will play a crucial role in managing customer interactions and order processes to ensure a seamless experience from lead to cash. This hybrid role combines onsite and remote work, offering flexibility while maintaining high standards of service and operational efficiency. What You'll Do: - You will manage the entire order lifecycle, including quotes, order entry, and complaint resolution. - You will monitor and resolve issues related to blocked orders and backorders to maintain smooth operations. - You will utilize CRM systems to track customer interactions and update order statuses accurately. - You will collaborate with sales, logistics, and finance teams to ensure timely order fulfillment. - You will respond promptly to customer inquiries, providing clear and professional communication. - You will assist in training and onboarding new team members during the training phase. - You will identify opportunities to improve customer service processes and contribute to continuous improvement initiatives. - You will maintain detailed records of customer interactions and transactions for reporting purposes. What You Bring: - Minimum of 2 years of experience in customer service or order management roles. - Proficiency with CRM software and order management systems. - Strong communication skills, both written and verbal. - Ability to multitask and manage time effectively in a hybrid work environment. - Problem-solving skills with a customer-focused mindset. - High attention to detail and organizational skills. Bonus Points If You Have: - Experience in lead-to-cash process management. - Familiarity with sales and logistics coordination. - Previous experience working in a hybrid or remote work setting. - Knowledge of complaint handling and resolution techniques. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer flexible hybrid work arrangements to support work-life balance. - We offer professional development opportunities and ongoing training. - We offer a collaborative and inclusive company culture. - We offer employee wellness programs and support resources. Ready to Apply? To join our dynamic team at Experis, please submit your resume and cover letter through our careers page or email us directly at careers@experis.com. We look forward to hearing from you!