Experis

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: Experis is a leading global professional resourcing and project-based workforce solutions company. We specialize in connecting talented professionals with top-tier organizations, fostering growth and innovation across various industries. Our commitment to excellence and employee development makes us a trusted partner for both clients and candidates. Role Overview: As a Customer Service Representative at Experis, you will play a crucial role in managing customer orders and providing exceptional service throughout the lead-to-cash process. This hybrid position offers a dynamic work environment where you will support order management, resolve customer inquiries, and ensure smooth communication between clients and internal teams. What You'll Do: - You will manage the entire order lifecycle, including quotes, order entry, and complaint resolution. - You will monitor and address blocked orders and backorders to maintain timely delivery. - You will utilize CRM systems to track customer interactions and update order statuses. - You will collaborate with sales, logistics, and finance teams to resolve order-related issues. - You will provide timely and accurate responses to customer inquiries via phone, email, and other communication channels. - You will assist in training and onboarding new team members during the training period. - You will maintain detailed records of customer interactions and transactions. - You will contribute to process improvements to enhance customer satisfaction and operational efficiency. What You Bring: - Minimum of 2 years of experience in customer service or order management roles. - Proficiency with CRM software and order management systems. - Strong communication skills, both verbal and written. - Ability to multitask and manage time effectively in a hybrid work environment. - Problem-solving skills with a customer-focused mindset. - High attention to detail and organizational skills. Bonus Points If You Have: - Experience in lead-to-cash processes within a sales or logistics environment. - Familiarity with ERP systems such as SAP or Oracle. - Previous experience working in a hybrid or remote work setting. - Additional language skills beyond English. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer flexible hybrid work arrangements to support work-life balance. - We offer professional development opportunities and ongoing training. - We offer a collaborative and inclusive company culture. - We offer employee wellness programs and support resources. Ready to Apply? To join our team as a Customer Service Representative, please submit your resume and cover letter through our careers page at www.experis.com/careers. We look forward to hearing from you!