Experis

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: Experis is a leading global professional resourcing and project-based workforce solutions provider, dedicated to connecting talented professionals with top companies. With a strong commitment to innovation and customer satisfaction, Experis fosters a dynamic and inclusive work environment that supports career growth and development. Role Overview: As a Customer Service Representative at Experis, you will play a crucial role in managing customer orders and ensuring seamless communication throughout the lead-to-cash process. This hybrid position combines onsite and remote work, offering flexibility while maintaining high standards of customer service and order accuracy. What You'll Do: - You will manage the entire order lifecycle, including quotes, order entry, and complaint resolution. - You will monitor and resolve issues related to blocked orders and backorders to ensure timely delivery. - You will maintain accurate records in the CRM system and update customer information regularly. - You will collaborate with sales, logistics, and finance teams to facilitate smooth order processing. - You will respond promptly to customer inquiries, providing clear and professional communication. - You will assist in training and onboarding new team members during the training period. - You will identify opportunities to improve customer service processes and contribute to team goals. - You will adhere to company policies and compliance standards in all customer interactions. What You Bring: - Minimum of 2 years of experience in customer service or order management roles. - Proficiency with CRM software and order management systems. - Strong communication and interpersonal skills with a customer-focused attitude. - Ability to multitask and manage time effectively in a hybrid work environment. - Detail-oriented with excellent problem-solving abilities. - Flexibility to work the specified training and post-training schedules. Bonus Points If You Have: - Experience in lead-to-cash process management. - Familiarity with sales and logistics coordination. - Previous experience in a hybrid work setting. - Knowledge of complaint handling and resolution techniques. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a flexible hybrid work schedule to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive team culture. - We offer access to cutting-edge tools and technology to enhance your work experience. Ready to Apply? To join our team as a Customer Service Representative, please submit your resume and cover letter through our careers page at www.experis.com/careers. We look forward to hearing from you!