Experis

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: Experis is a leading global professional resourcing and project-based workforce solutions company, dedicated to connecting talented professionals with top-tier organizations. With a strong commitment to innovation and customer satisfaction, Experis fosters a dynamic and inclusive work environment that supports career growth and development. Role Overview: As a Customer Service Representative at Experis, you will play a crucial role in managing the end-to-end order process and ensuring exceptional customer experiences. This hybrid role combines order management with customer relationship management to support sales and operational teams effectively. What You'll Do: - You will manage the Lead-to-Cash process, including handling quotes, orders, and customer complaints. - You will monitor and resolve issues related to blocked orders and backorders to maintain smooth order flow. - You will maintain accurate records in the CRM system to ensure data integrity and accessibility. - You will collaborate with sales, logistics, and finance teams to resolve customer inquiries promptly. - You will provide timely updates to customers regarding order status and delivery schedules. - You will assist in training and onboarding new team members during the training period. - You will identify opportunities to improve customer service processes and contribute to continuous improvement initiatives. - You will adhere to company policies and compliance standards in all customer interactions. What You Bring: - Minimum of 2 years of experience in customer service or order management roles. - Proficiency with CRM software and order management systems. - Strong communication and interpersonal skills to effectively interact with customers and internal teams. - Excellent problem-solving abilities and attention to detail. - Ability to work in a hybrid environment with flexibility in schedule. - Strong organizational skills and the ability to manage multiple tasks simultaneously. Bonus Points If You Have: - Experience in a Lead-to-Cash process or sales support role. - Knowledge of logistics and supply chain management. - Familiarity with complaint resolution and escalation procedures. - Previous experience working in a hybrid or remote work setting. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a hybrid work model that supports work-life balance. - We offer professional development opportunities and career growth support. - We offer a collaborative and inclusive company culture. - We offer paid training and ongoing support to help you succeed. Ready to Apply? To apply, please submit your resume and a cover letter detailing your relevant experience through our careers page at www.experis.com/careers. We look forward to welcoming you to our team!