Experis

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: Experis is a leading global professional resourcing and project-based workforce solutions company. We specialize in connecting talented professionals with top-tier organizations, fostering growth and innovation across various industries. Our commitment to excellence and employee development makes us a trusted partner for both clients and candidates. Role Overview: As a Customer Service Representative at Experis, you will play a crucial role in managing customer interactions and order processes to ensure a seamless experience from lead to cash. This hybrid role combines onsite and remote work, offering flexibility while maintaining high standards of service and operational efficiency. What You'll Do: - You will manage the entire order lifecycle, including quotes, order entry, and complaint resolution. - You will monitor and resolve issues related to blocked orders and backorders to maintain smooth operations. - You will utilize CRM systems to track customer interactions and update order statuses accurately. - You will collaborate with sales, logistics, and finance teams to ensure timely order fulfillment. - You will provide exceptional customer support by addressing inquiries and resolving issues promptly. - You will participate in training sessions and continuously improve your product and process knowledge. - You will document customer feedback and suggest improvements to enhance service quality. - You will maintain compliance with company policies and industry regulations. What You Bring: - Minimum of 2 years of experience in customer service or order management roles. - Proficiency with CRM software and order management systems. - Strong communication skills, both verbal and written. - Ability to multitask and manage time effectively in a hybrid work environment. - Problem-solving skills with a customer-focused mindset. - Detail-oriented with strong organizational abilities. Bonus Points If You Have: - Experience in lead-to-cash process management. - Familiarity with sales and logistics coordination. - Previous experience in a hybrid work setting. - Knowledge of industry-specific compliance standards. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer flexible hybrid work arrangements to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a collaborative and inclusive company culture. - We offer employee wellness programs and support resources. Ready to Apply? To join our team as a Customer Service Representative, please submit your resume and cover letter through our careers page at www.experis.com/careers. We look forward to hearing from you!