Experis

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: Experis is a leading global professional resourcing and project-based workforce solutions company, dedicated to connecting talented professionals with top-tier organizations. With a strong commitment to innovation and customer satisfaction, Experis fosters a dynamic work environment that encourages growth and development. Role Overview: As a Customer Service Representative at Experis, you will play a crucial role in managing customer interactions and order processes to ensure seamless service delivery. This hybrid role combines onsite and remote work, focusing on efficient order management and customer relationship management to support business operations. What You'll Do: - You will manage the lead-to-cash process, including handling quotes, orders, and customer complaints. - You will monitor and resolve issues related to blocked orders and backorders to maintain smooth order flow. - You will utilize CRM systems to track customer interactions and update order statuses. - You will collaborate with internal teams to address customer needs and improve service quality. - You will provide timely and accurate information to customers regarding their orders and inquiries. - You will participate in training sessions to stay updated on product knowledge and company policies. - You will assist in identifying process improvements to enhance customer satisfaction. - You will maintain detailed records of customer interactions and transactions. What You Bring: - You have at least 2 years of experience in customer service or order management roles. - You possess strong communication skills, both verbal and written. - You are proficient in using CRM software and order management systems. - You demonstrate excellent problem-solving abilities and attention to detail. - You are comfortable working in a hybrid environment with flexible scheduling. Bonus Points If You Have: - Experience in lead-to-cash process management. - Familiarity with complaint resolution and escalation procedures. - Knowledge of supply chain or logistics operations. - Previous experience in a hybrid or remote work setting. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer flexible hybrid work arrangements to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a collaborative and inclusive company culture. - We offer employee wellness programs and support resources. Ready to Apply? To join our team as a Customer Service Representative, please submit your resume and cover letter through our careers page at www.experis.com/careers. We look forward to hearing from you!