Experis

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: Experis is a leading global professional resourcing and project-based workforce solutions company. We specialize in connecting talented professionals with top-tier organizations, fostering growth and innovation across various industries. Our commitment to excellence and employee development makes us a trusted partner for both clients and candidates. Role Overview: As a Customer Service Representative at Experis, you will play a crucial role in managing customer interactions and order processes to ensure a seamless experience from lead to cash. This hybrid role combines onsite and remote work, offering flexibility while maintaining high standards of service and operational efficiency. What You'll Do: - You will manage the entire order lifecycle, including quotes, order entry, and complaint resolution. - You will monitor and resolve issues related to blocked orders and backorders to maintain smooth operations. - You will utilize CRM systems to track customer interactions and update order statuses accurately. - You will collaborate with sales and logistics teams to ensure timely delivery and customer satisfaction. - You will handle customer inquiries professionally, providing timely and accurate information. - You will assist in training and onboarding new team members during the training phase. - You will maintain detailed records of customer interactions and transactions. - You will contribute to process improvements to enhance customer service efficiency. What You Bring: - Minimum of 2 years of experience in customer service or order management roles. - Proficiency with CRM software and order management systems. - Strong communication and interpersonal skills. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Detail-oriented with strong problem-solving abilities. - Flexibility to work hybrid schedule as outlined. Bonus Points If You Have: - Experience in lead-to-cash process management. - Familiarity with complaint handling and resolution techniques. - Previous experience in a hybrid work environment. - Knowledge of logistics and supply chain processes. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer flexible hybrid work arrangements to support work-life balance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work culture. - We offer access to cutting-edge tools and technologies. Ready to Apply? Please submit your resume and cover letter through our careers page at www.experis.com/careers. We look forward to welcoming you to our team!