Experian

Compensation

Full Description

About the position As a Technical Consultant in Implementation, you will report to Experian Health, serve as a hands-on technical expert and subject matter authority for implementing complex healthcare software solutions. You will advise clients and internal stakeholders, leverage advanced technical knowledge of Healthcare Revenue Cycle and Experian Health solutions. You will apply modern AI capabilities to provide impactful results, configure and implement Experian Health software solutions for clients. You will focus on deploying Experian's software solutions for both front-end patient access and back-end revenue cycle management operations within healthcare organizations. You'll have the opportunity to: Be the expert for implementing Experian's complex software solutions across patient access and revenue cycle management workflows, providing deep technical insights and guidance Lead technical discussions for product integrations and solutions spanning multiple technical applications Consult with clients and internal partners, explaining complex solution methodologies and implementation results to both technical and non-technical audiences Present technical concepts to non-technical audiences, distilling details into clear, relevant business narratives Use AI and generative AI tools (e.g., Copilot, ChatGPT) to provide the latest healthcare solutions and support client adoption of Experian's advanced capabilities Document and analyze client requirements, contributing to end-to-end implementation success with a client-first approach Manage multiple high-profile, complex technical implementation projects concurrently Collaborate with project managers, product managers, software development managers, and implementation teams to ensure delivery of solutions to customers Conduct technical presentations, demonstrations, and workshops for clients and internal cross-team partners Create comprehensive documentation for technical implementation operations and processes Track technical project progress, manage timelines, and ensure all partners are informed and engaged, keeping projects on track to meet client KPIs Advance goals related to implementation operations and recommend improvements based on performance data Responsibilities • Be the expert for implementing Experian's complex software solutions across patient access and revenue cycle management workflows, providing deep technical insights and guidance • Lead technical discussions for product integrations and solutions spanning multiple technical applications • Consult with clients and internal partners, explaining complex solution methodologies and implementation results to both technical and non-technical audiences • Present technical concepts to non-technical audiences, distilling details into clear, relevant business narratives • Use AI and generative AI tools (e.g., Copilot, ChatGPT) to provide the latest healthcare solutions and support client adoption of Experian's advanced capabilities • Document and analyze client requirements, contributing to end-to-end implementation success with a client-first approach • Manage multiple high-profile, complex technical implementation projects concurrently • Collaborate with project managers, product managers, software development managers, and implementation teams to ensure delivery of solutions to customers • Conduct technical presentations, demonstrations, and workshops for clients and internal cross-team partners • Create comprehensive documentation for technical implementation operations and processes • Track technical project progress, manage timelines, and ensure all partners are informed and engaged, keeping projects on track to meet client KPIs • Advance goals related to implementation operations and recommend improvements based on performance data Requirements • 3+ years' healthcare revenue cycle experience • Technical background with experience building scalable, cloud-native software solutions • Experience managing complex and cross-team projects in healthcare IT or related fields • 3 years' experience in health software implementation consulting • 3+ years of revenue cycle experience in a hospital environment • Expertise in JIRA, Confluence, Salesforce, Excel, PowerPoint, Visio, and Microsoft Team Nice-to-haves • Training background • Epic and Cerner Oracle domain knowledge • Exposure to automation centers of excellence and enterprise-scale AI programs • Familiarity with cloud solutions (e.g., AWS) and enterprise-scale AI transformation programs • Knowledge of analytical techniques, decision tools, statistical analysis, machine learning, predictive modeling, and data mining Benefits • Great compensation package and bonus plan • Core benefits including medical, dental, vision, and matching 401K • Flexible work environment, ability to work remote, hybrid or in-office • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays