Experian

Compensation

Full Description

Description: • Experian Consumer Services (ECS) is hiring a Senior UX Content Strategist to join our Customer Experience team. • You will collaborate with a cross-functional product team to create experiences that delight customers and achieve our goals. • You will work with product designers, UX researchers, product managers, engineers, and partners to plan and implement the creation of direct-to-consumer financial products that are clear, reasonable, and effective. • You should also be able to envision and implement complete user journeys, contributing content for emails, push notifications, marketing, customer support, chatbot and other complementary channels. • Beyond individual team projects, you will also help define, develop, and document tools and processes that have strategic benefit across the organization, such as internal style guides, generative AI tools, content management systems, and messaging playbooks. • You will report to the Manager Content Strategy UX Writing. Requirements: • Bachelor's degree in UX design, communications, marketing, or similar field from an accredited four-year university or equivalent experience, certification, or associate's degree accepted with the ability to fulfill job requirements. • 4–8 years of experience in content strategy or UX writing for digital product design. • An impressive portfolio showcasing professional UX writing and content strategy work, displaying your approach to strategic decision-making. • Experience translating internal style guidance, UX best practices, our needs, user insights, legal and compliance requirements, and other factors into clean, efficient content. • Experience collaborating productively with product designers, UX researchers, and product managers in an Agile environment. • Connect with your supervisor to seek opportunities for feedback and mentorship. • Experience navigating multiple rounds or complex feedback from partners, knowing how and when defend content choices. • Experience collaborating with UX researchers to incorporate user insights into content strategy, ensuring data-informed decision-making in content development. • High degree of comfort with Figma or equivalent UX design software. • Experience with LLMs and generative AI, with an ability to create prompts that can improve your workflow. Benefits: • Great compensation package and bonus plan • Core benefits including medical, dental, vision, and matching 401K • Flexible work environment, ability to work remote • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays • Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html