EXL

Compensation

Full Description

Description: • Client relationship management and growth: manage assigned client relationships across retail and CPG. • Grow revenue within the assigned portfolio to $30M+ by developing new relationships across multiple buying centers and increasing presence across client relationships. • Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client • Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc. • Assistance with new logo acquisition – be able to bring new relationships and leverage existing relationships to help grow new logos Requirements: • Bachelor’s degree minimum and preferably post-graduate degree or MBA • At least 10 years of experience in the BPO and/or Consulting industry with recent experience working with a Retail client portfolio. • Significant business development, program and delivery management experience to Retail clients. • Track record as client partner in rapidly growing client relationships • Track record of interacting and building relationships at CXO level • Strong executive presence • Hands-on experience with proposal creation, content development and leading proposal presentations • Strong leadership, interpersonal, communication, and presentation skills • Wide variety of BPO, technology and business consulting engagement experience • Strong knowledge and understanding of AI / ML concepts, promise of Generative AI and other digital transformation solutions. • Experience collaborating with large, multi-location teams in a matrix structure • U.S. citizenship or permanent residency required. Benefits: • Bonuses • Paid Time Off policy • Other region specific benefits