ExecutivePlacements.com

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Description We are seeking an enthusiastic and detail-oriented Order Support Agent to join our dynamic team. In this critical role, you will be responsible for managing customer orders, ensuring timely processing, and providing exceptional support throughout the order fulfillment process. As the primary point of contact for our customers, your contributions will directly impact customer satisfaction and overall operational efficiency. You will have the opportunity to work in a fast-paced environment where you will interact with various departments to resolve issues and enhance the order experience for our clients. Your strong communication skills, problem-solving abilities, and attention to detail will be key to your success as you handle inquiries, troubleshoot order discrepancies, and track shipments. We pride ourselves on fostering a collaborative and innovative workplace, and we are looking for someone who will share our commitment to providing top-notch service. If you have a passion for helping others and are excited about being a part of a team that values excellence and customer satisfaction, we encourage you to apply for the Order Support Agent position and become an integral part of our team. Responsibilities Act as the first point of contact for customers regarding their orders and inquiries. Process customer orders efficiently and accurately in the order management system. Track and follow up on order status, including shipments and delivery dates. Resolve order discrepancies and issues by coordinating with relevant departments. Provide product information and assistance to customers in a timely manner. Maintain accurate records of customer interactions and transactions. Assist in the continuous improvement of order processing procedures and customer support practices. Requirements High school diploma or equivalent; bachelors degree preferred. Proven experience in customer service or order processing roles. Strong communication skills, both verbal and written. Proficient in using computer systems and software, including order management systems. Detail-oriented with excellent organizational skills to handle multiple tasks. Ability to work well under pressure and meet deadlines. Strong problem-solving skills with a customer-centric approach. Required Qualifications • Legally authorized to work in the United States Preferred Qualifications • 18 years or older