Evotym

Compensation

Full Description

About the Client Our client provides smart, fast, and secure crypto payment solutions designed to simplify digital finance for businesses worldwide. They offer a full suite of services enabling companies to accept, store, and manage cryptocurrencies seamlessly. With a focus on innovation, security, and scalability, they empower businesses to operate globally and step into a smarter way of managing money. Role Overview As a Technical Support Specialist, you will serve as a key operational link between clients and internal teams. You will handle incoming requests, investigate transaction-related issues, analyze logs, and ensure smooth payment flows. Key Responsibilities Respond to client inquiries via support channels in a timely and professional manner Investigate and resolve transaction-related issues (PSP and crypto payments) Track and monitor payment flows and transaction statuses Analyse system logs to identify technical errors and inconsistencies Escalate complex cases to relevant internal teams with a clear technical context Maintain accurate documentation of cases and resolutions Ensure high client satisfaction through proactive communication Requirements Proven experience in fintech (PSP, crypto processing, payment systems) Strong understanding of transaction lifecycles and payment infrastructures Ability to read and interpret technical logs Experience with tracking crypto transactions (blockchain explorers, wallet flows, confirmations) Technical mindset and analytical problem-solving skills Readiness to work night shifts regularly Upper-Intermediate level of English Key Soft Skills Strong communication skills and the ability to explain technical matters clearly High level of responsibility and reliability Detail-oriented and structured approach to troubleshooting Proactive attitude and ownership mindset What We Offer Professional growth within the crypto payments domain A collaborative and dynamic work environment Competitive compensation Social benefits Apply in 2 min to work at the core of transaction operations, gaining real insight into how modern crypto payment systems function in high-volume, real-time environments!