EVERYTHING BUT WATER

Compensation

Full Description

Position Location: Remote Florida Seasonal (Spring, Summer) CUSTOMER SERVICE REPRESENTATIVE STYLE AND CUSTOMER SERVICE OBSESSED? DIVE INTO A CAREER IN FASHION! Everything But Water is the largest specialty retailer of women’s swimwear and resort wear in the US, with over 90 stores coast-to-coast and a leading website at everythingbutwater.com. Everything But Water offers an unparalleled, year-round selection of head-to-sandy-toe getaway essentials, from designer swimsuits, cover ups and sundresses to jewelry, totes, sandals and more. We are looking for a highly motivated and energetic individual as a Full-Time - Seasonal (Spring, Summer) Customer Service Representative to support Management in customer engagement. The ideal candidate will have a dedication to providing superior customer service, a background in retail or call center customer service, a positive attitude and ability to build and maintain relationships. This is remote, work from home, position in the Orlando, FL area. JOB DESCRIPTION Customer Service Representative, in partnership with the Customer Support Management team, will create a customer centric environment via phone, email and chat. Supporting the Company’s customer service model, brand standards and operations is expected. RESPONSIBILITIES Handle incoming customer inquiries promptly and professionally via phone, chat, and email Research and resolve delivery issues Review new orders Update customer profile and payment information Enforce policies and procedures to ensure call center is running efficiently Communicate with fulfillment center and stores to ensure proper handling of orders De-escalation of customer complaints to ensure customer satisfaction Support a productive work environment with a positive attitude and a dedication to providing superior customer service QUALIFICATIONS High school diploma or general education degree required; some college preferred 1 year of call center or administrative phone experience required Availability must include nights, weekends, and holidays Strong typing skills preferred; 35 WPM (words per minute) minimum, required Proficient in Microsoft Office (Microsoft Excel, PowerPoint, Word, Outlook) Good organizational, prioritizing and time management skills Ability to learn quickly and to retain information; must be able to comprehend how multiple systems interact Ability to work well within a team environment Ability to work independently with or without direction from supervisor Ability to lift and move up to 10 lbs Ability to sit for extended periods of time Must be able to conduct phone calls for up to seven hours a day Must be fluent in English (speak, read, write) Must be able to provide a quite work-from-home environment Everything But Water offers a competitive compensation package including 401(K) participation, merchandise discounts and additional benefits for eligible Associates. We are an Equal Opportunity Employer. STYLE AND CUSTOMER SERVICE OBSESSED? DIVE INTO A CAREER IN FASHION! Everything But Water is the largest specialty retailer of women’s swimwear and resortwear in the US, with over 90 stores coast-to-coast and a leading website at everythingbutwater.com. Everything But Water offers an unparalleled, year-round selection of head-to-sandy-toe getaway essentials, from designer swimsuits, cover-ups, and sundresses to jewelry, totes, sandals, and more. Equal Opportunity & Fair Chance Statement Everything But Water is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. We will consider qualified applicants with criminal histories in a manner consistent with applicable Fair Chance and “Ban the Box” laws, including the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the San Francisco Fair Chance Ordinance. At Everything But Water – the destination for chic women's swim and resortwear for over 35 years – our Associates are passionate about helping women feel beautiful and confident. We create a memorable shopping experience by consistently delivering amazing customer service. We offer rewarding growth opportunities in store management, merchandising, planning, distribution, finance and technology for smart, customer-obsessed people with a love of fashion. If this sounds like a perfect fit for your talents, please explore our current position openings.