Everyday Speech

Compensation

Full Description

In this role, you will: IT Support & Troubleshooting: Serve as the primary contact for internal support requests, efficiently resolving common issues and owning the investigation and escalation of more complex technical challenges. Compliance & Risk Management: Systematically track and ensure compliance with customer, state, and federal security and privacy requirements, implementing necessary controls, documentation, and process updates to maintain continuous alignment with regulatory and contractual obligations. User Onboarding/Offboarding: Manage and execute onboarding and offboarding processes, ensuring devices and user accounts are correctly provisioned within mobile device management and identity provider services.. IT Asset & Vendor Management: Oversee IT asset inventory, manage procurement processes, coordinate with vendors to maintain a smooth operational workflow, and support vendor/license evaluations to ensure effective, cost-conscious operations. Technology Stack Ownership: Own the lifecycle of our IT and SaaS stack, reviewing contracts, monitoring adoption and streamlining tooling where possible. Security Monitoring & Continuous Improvement: Proactively identify security gaps within IT and SaaS systems, assess vulnerabilities, and implement or recommend remediation measures to strengthen the company’s overall security posture. Documentation & Knowledge Sharing: Develop and maintain. auditable, repeatable IT Service Management (ITSM) operating procedures and a practical, well-maintained knowledge base that drives productivity, reduces recurring issues, and supports ongoing process improvement. Process Optimization: Collaborate with teams to refine IT processes, drive automation, and implement innovative solutions that enhance security and operational efficiency while reducing unnecessary friction where possible . What We’re Looking For In addition to exceptional values alignment: 2+ years in MacOS mobile device management Support experience with a fully remote team. Hands-on experience with identity access management solutions and provisioning SSO processes across SaaS and other software, Okta preferred. Proven ability to communicate and collaborate with departments across the company in planning and implementing new IT initiatives. Competency with Bash and/or Python scripting for automation and process improvement. Experience in fast-paced or scaling organizations (e.g., SaaS, or tech-enabled services) preferred. Working proficiency with implementing security frameworks or standards across the company In the short term (the first 3 months), you will: Become the primary contact for internal support requests. Resolve common issues independently and document recurring problems. Carry-out the onboarding/offboarding process with JumpCloud, Okta and the entire SaaS stack. Create or update core IT documentation for the most essential workflows, processes and applications. Improve and monitor security alerts and responses for our core security operations. Ensure SLAs are met for security audits. Filling out customer assessments and questionnaires on our security and privacy standards. In the Long term, you will: Develop easy, precise and scalable processes for user access, onboarding and offboarding Create a streamlined and accurate process for filling out customer security and privacy questionnaires Map-out and ensure compliance with new and existing state, federal and contractual privacy and security requirements and laws Manage the vendor program lifecycle and lead SaaS and IT stack reviews to optimize spend, improve integrations, and align tools with company growth. Maintain a living IT knowledge base and ensure documentation is integrated into daily workflows. Develop internal training resources to improve employee tech literacy. Create initiatives to ensure efficient software adoption across the company We know great candidates come from a wide range of backgrounds. If you’re passionate about what we’re building at Everyday Speech, don’t hesitate to apply—even if you’re not sure you meet every qualification. Salary: $120,900 USD annually, plus company performance-based bonuses, paid out twice per year. Benefits ● Cigna Health Insurance – 100% premium coverage for team members & dependents ● Dental & Vision Coverage – 100% premium coverage for team members & dependents ● 3% Employer-Match on 401(k) ● $50K Life Insurance / AD&D ● Flexible PTO Plan & Sick Leave Policy ● 16 Weeks of Paid Parental Leave ● Home Office Reimbursements ● Book & Learning Stipend ● Meaningful Employee Experience Initiatives ● Every Other Friday Off After 90 Days! See this presentation to learn more about our work values and what it’s like to be part of our team! Note: Sometimes mail may land in your spam or Promotions tab. You will receive emails from @everydayspeech.com or mail@ats.rippling.com. Be sure to keep us in your primary inbox so you don't miss a message!