Everyday Speech

Compensation

Full Description

Your work will have a significant impact on the retention, expansion, and delight of our most loyal customers. In this role, you will: Maximize the likelihood of 100% renewals by building strong, trust-based relationships with users and key decision makers within school districts. Identify and collaborate with your Sales counterparts to pursue upsell and expansion opportunities to grow account value. Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience. Produce champions within customer school districts who advocate for Everyday Speech, leading to warm leads and referrals to new districts. Conduct engaging demonstrations and training sessions to ensure effective implementation and utilization of the product. Serve as the primary contact for your accounts, delivering a value-driven customer journey, monitoring account health and proactively ensuring renewal. Collaborate with the sales and marketing teams to generate new business opportunities and enhance customer engagement strategies. Maintain detailed knowledge of Everyday Speech’s products and services offered and ensure that they are communicated effectively to consistently meet client needs. On rare occasions, but if required, visit client locations to ensure client satisfaction and promote ongoing contract renewal. Receive regular guidance and coaching while demonstrating the ability to manage complex tasks and deliverables independently. What We’re Looking For In addition to values alignment… Strong familiarity with the U.S. K-12 public education landscape, including district structures, stakeholder roles, and the challenges educators face when implementing new programs. Experience working with school districts or within education-focused organizations (such as edtech, curriculum providers, or education nonprofits) is strongly preferred. Proven ability to build and maintain strong client relationships, with a focus on customer success and satisfaction. Strong skills in identifying and capitalizing on upsell and expansion opportunities. Excellent communication and presentation skills, with the ability to conduct effective training sessions. Strong record of collaboration and team-centric behavior. Demonstrated autonomy and agency in pursuit of defined goals. Experience in data analysis and usage trend interpretation to drive user engagement and product adoption. Bonus points for Hubspot experience. As aligned with the role’s book of business, we are looking for candidates within the Eastern Time Zone of the United States but the position is remote. We know great candidates come from a wide range of backgrounds. If you’re passionate about what we’re building at Everyday Speech, don’t hesitate to apply—even if you’re not sure you meet every qualification. In the short term (the first 3 months), you will: Build a strong understanding of Everyday Speech’s product, curriculum framework, company strategy, and the challenges faced by educators and district administrators. Learn internal systems and processes including HubSpot, Asana, UserPilot, customer health tracking, renewal processes, and onboarding best practices. Shadow and begin leading customer calls, trainings, and demos to understand the full customer journey from onboarding through renewal. Begin managing your book of business with guidance from the Customer Success team, focusing on building trust with key contacts and supporting upcoming renewals. Analyze usage and engagement data to identify early opportunities to improve adoption and support customer outcomes. In the long term, you will: Own and manage an Enterprise book of business - driving strong adoption, long-term district partnerships, and successful renewals. Achieve and maintain high gross and net revenue retention by proactively managing account health, identifying risks early, and ensuring customers receive ongoing value from Everyday Speech. Develop and execute strategic account plans that increase product adoption, deepen engagement across stakeholders, and support long-term district partnerships. Build and maintain trusted relationships with key decision makers and district leaders - including directors of special education, curriculum leaders, and administrators - to position Everyday Speech as a strategic partner in supporting student outcomes. Partner with Sales to identify and pursue expansion opportunities within existing districts, increasing the overall impact and value of Everyday Speech. Help refine scalable enterprise customer success strategies, onboarding approaches, and engagement models that support Everyday Speech’s continued growth in large district partnerships. Serve as the voice of the customer internally by sharing insights and trends with Product, Marketing, and Sales to improve the customer experience and inform product development. Model Everyday Speech’s values consistently through empathetic customer engagement, team collaboration, and ownership of customer outcomes. Salary: $117,452 annual base salary, plus company performance-based bonuses paid out twice per year for $135,971 OTE. Benefits ● Cigna Health Insurance – 100% premium coverage for team members & dependents ● Dental & Vision Coverage – 100% premium coverage for team members & dependents ● 3% Employer-Match on 401(k) ● $50K Life Insurance / AD&D ● Flexible PTO Plan & Sick Leave Policy ● 16 Weeks of Paid Parental Leave ● Home Office Reimbursements ● Book & Learning Stipend ● Meaningful Employee Experience Initiatives ● Every Other Friday Off After 90 Days! See this presentation to learn more about our work values and what it’s like to be part of our team! 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