Everpure

Compensation

Full Description

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Senior Service Account Manager, you will be the primary orchestrator of the customer experience for our most significant enterprise accounts, ensuring they realize the full value of the Everpure™ Platform. You will serve as a high-impact advocate and trusted advisor, bridging the gap between customer business goals and our technical excellence. By collaborating with engineering, product, and sales teams, you will turn complex post-sales challenges into long-term retention and growth opportunities. WHAT YOU’LL DO Orchestrate Global Account Health: Lead the end-to-end service delivery relationship for large-scale accounts, driving regular strategic reviews and proactive risk analyses to ensure 100% operational continuity. Champion Technical Advocacy: Act as the voice of the customer within Everpure, influencing product management and engineering roadmaps to prioritize features that solve real-world enterprise challenges. Manage Critical Incidents & Deployments: Lead high-severity issue resolution and complex implementation projects, coordinating cross-functional response teams to deliver high-quality outcomes under pressure. Drive Strategic Growth: Partner with internal account teams to identify expansion opportunities and deliver data-driven insights that accelerate the customer’s business priorities and IT initiatives. Cultivate Knowledge & Mentorship: Elevate the collective expertise of the CX organization by mentoring junior SAMs and developing best-practice content for our global knowledge repositories. WHAT YOU BRING 6+ years relevant experience (customer-facing, large accounts, industry related) Ability to work independently and as a team advocate to achieve business objectives. ITIL, Pure Storage DSA desired. Strategic Relationship Management: A proven ability to navigate and influence matrixed enterprise environments, building deep trust with executive stakeholders while managing complex, high-stakes customer portfolios. Operational Excellence: Expert-level proficiency in managing technical service delivery, including capacity planning, inventory management, and change control within the data storage or cloud infrastructure industry. Cross-Functional Leadership: Demonstrated skill in mobilizing internal teams—from legal to engineering—to resolve obstacles and deliver a holistic, seamless customer experience. Communication & Influence: Exceptional verbal and written communication skills, with the ability to translate technical performance data into strategic business value for C-suite audiences. #LI-REMOTE Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. There is no application deadline and we accept applications on an ongoing basis until the job is filled. The annual base salary range is: $93,000—$140,000 USD WHAT YOU CAN EXPECT FROM US: Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers. Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®! Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. Join us and bring your best. Bring your bold. Pure and simple.