Everise

Compensation

Full Description

What You’ll Do As a Remote Healthcare Customer Service Representative, you’ll be the first point of contact for Federal Employee Program (FEP) members. You’ll support their health and prescription needs by: • Answer calls about prescription refills and care order status • Provide estimated medication co-pays and answering benefit questions • Assist with coverage determinations and grievances • Deliver clear, empathetic, and solutions-oriented service every time This is an opportunity to build your healthcare knowledge while helping members get the care they need. Training & Schedule: • Training: 23 days classroom + 5 days nesting (paid) • Hours of Operation: 7:00 AM – 11:00 PM EST, 7 days a week • Shifts: There are 3 shifts available within hours of operation. Assignment is based on a lottery system for shift preference. • Holidays: Program is open on all holidays (skeleton crew schedule applies) • Testing Requirements: You’ll complete milestone and final assessments (up to 3 attempts; passing is required to remain in the program Experience Required for Your Success What You’ll Bring: We’re looking for people who thrive in a fast-paced environment and can communicate clearly with empathy. To succeed in this role, you should have: • Strong customer service or call center experience (healthcare a plus) • Ability to type 30+ WPM and use multiple computer systems • Clear, professional communication skills • Reliable internet connection: 20 Mbps download / 10 Mbps upload • Ability to pass a 7-year background check and drug screen (9 panel with THC, per state law) Why Join Us • Seasonal role with opportunity to transition to another program, extend your assignment, or even move into a permanent role (based on performance & business need) • Paid training to set you up for success • Supportive team environment focused on helping you grow About Us We partner with leading healthcare organizations to deliver exceptional customer support to their members. Join our team and be part of a mission-driven program that makes a real impact for Federal Employee Program members every day. Job Types: Full-time, Temporary Pay: $14.00 - $15.00 per hour Work Location: Remote