Evergreen Goodwill

Compensation

Full Description

About Evergreen Goodwill Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families. The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization. Title: Operations Manager, Purchased Goods Department: Retail Operations Location: Juanita New Goods Facility, Kirkland, WA Reports to: Director of Merchandise, Inventory & Store Execution Supervises: Shipping & Receiving Supervisor, Warehouse Associates, Seasonal/Part-Time Staff FLSA Status: Salaried Non-Exempt Pay Range: $70,000 – 85,000 annual salary Position Summary The Purchased Goods Operations Manager oversees the efficient flow, accuracy, and execution of all purchased goods logistics, inventory management, and distribution functions across the agency’s purchased goods program. This role ensures timely and accurate vendor ordering for key items, receipt, labeling, and distribution of inventory from the warehouse to 21 retail locations. The Manager provides leadership for the warehouse team, drives operational efficiency, supports labor-saving initiatives (such as pre-labeling at the warehouse), and collaborates with merchandising and retail teams to align inventory movement with store demand, visual standards, and revenue goals. Essential Functions & Responsibilities Leadership & Team Management • Lead, train, and mentor a warehouse team including supervisors and material handlers, ensuring alignment with Goodwill values, safety, and operational excellence. • Conduct performance evaluations, establish clear productivity expectations, and foster professional development. • Partner with People Relations to manage hiring, coaching, and performance improvement. Warehouse Operations & Distribution • Oversee daily inbound and outbound shipments of purchased goods; ensure timely, accurate, and damage-free processing. • Maintain efficient warehouse layout, organization, and workflow to optimize space utilization and throughput. • Audit shipments and allocations for accuracy; resolve discrepancies promptly. • Ensure compliance with company safety policies, promoting a culture of safety awareness. Inventory Management & Replenishment • Maintain accurate perpetual and physical inventory records; conduct routine cycle counts. • Place purchase orders with vendors to ensure continuous supply of key replenishment items. • Monitor inventory levels of key high-volume items, ensuring that stock levels are maintained to meet customer demand and minimize out-of-stock situations. • Initiate and execute regular physical inventories and cycle counts in stores. Vendor & Purchasing Coordination • Communicate with vendors to schedule and track deliveries, confirm order accuracy, and resolve shipment or billing issues. • Manage PO database, ensuring timely entry and reconciliation of purchase orders and invoices. Seasonal Goods Execution • Oversee the pre-labeling process for purchased goods seasonal assortments to reduce in-store labor costs and ensure visual consistency • Create seasonal visual merchandise collateral for new goods. • Partner with the Visual Merchandising and Retail Operations teams to prioritize shipments aligned with promotional calendars and seasonal launches. Continuous Improvement • Collaborate with the Director of Merchandise, Inventory & Store Execution on cost-reduction, process optimization, and space-planning initiatives. • Implement lean warehouse practices to increase efficiency, reduce errors, and improve labor utilization. Other Duties • Conduct regular store visits to review purchased goods flow, identify operational challenges, and gather feedback. • Participate in strategic projects, audits, and cross-departmental meetings. • Perform other duties as assigned. Qualifications Education • High School Diploma or GED required; Associate’s or Bachelor’s Degree in Business, Supply Chain Management, or related field preferred. Experience • 3–5 years of warehouse, distribution, or inventory management experience, including at least 2 years in a supervisory capacity. • Demonstrated success in inventory control, vendor coordination, and retail logistics operations. • Experience with warehouse/inventory management systems preferred. Technical Skills • Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams). • Ability to analyze and report on inventory and productivity metrics. • Strong aptitude for adopting new systems and technology. Core Competencies • Leadership and Team Development • Analytical and Strategic Thinking • Communication and Collaboration • Process Management and Continuous Improvement • Attention to Detail and Accountability Physical & Work Environment • Ability to lift and move up to 50 lbs. occasionally. • Prolonged standing, walking, bending, and use of warehouse equipment required. • Exposure to warehouse environment with fluctuating temperatures and dust. • Regular travel within the region for store visits and audits. Everyone Is Welcome When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity. Why work at Evergreen Goodwill? • A health plan that includes medical, dental, vision and prescription coverage • 100% Employer-paid life, accidental death and dismemberment (AD&D), and long-term disability insurance (for salaried employee) • Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability • Flexible Spending Accounts (FSA) Plan • Roth and 403(b) Retirement Savings Plan program • Paid vacation, (9) holiday and sick time • Limited paid time off for Jury Duty and Bereavement Leave • Employee discounts • Employee Assistance Program (EAP) • Career Advancement Opportunities • Paid Job Training EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination. Everyone Is Welcome When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity. Why work at Evergreen Goodwill? A health plan that includes medical, dental, vision and prescription coverage 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee) Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability Flexible Spending Accounts (FSA) Plan Roth and 403(b) Retirement Savings Plan program Paid vacation, (9) holiday and sick time Limited paid time off for Jury Duty and Bereavement Leave Employee discounts Employee referral bonus Employee Assistance Program (EAP) Mentorship Program Career Advancement Opportunities Paid Job Training EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination. This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.