Customer Support Operations Manager
Compensation
$70K - 100K a year
Responsibilities
Collaborate with leaders to set performance metrics, analyze support data to identify trends and risks, and provide actionable insights to improve customer experience.
Requirements
At least 5 years in Customer Experience or Support Program Management, strong analytical skills, experience managing customer-facing processes, and proficiency with Salesforce, Tableau, or Excel.
Full Description
A company is looking for a Customer Support Insights Manager. Key Responsibilities: • Collaborate with leaders to establish key performance metrics for customer experience and operational efficiency • Analyze support data to identify risks, trends, and systemic drivers of customer contact • Provide actionable insights to inform process changes and improve the customer experience Key Qualifications: • At least 5 years of experience in Customer Experience, Customer Operations, or Support Program Management • Strong experience in trend analysis, case studies, and root cause investigations • Proven ability to translate operational insights into cross-functional initiatives • Experience managing customer-facing processes at scale • Proficiency in Salesforce, Tableau, Excel, or similar reporting tools
This job posting was last updated on 9/25/2025
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