eTop Technology

Compensation

Full Description

What You’ll Do • Be the go-to resource for resolving tickets and technical issues—taking ownership and seeing them through. • Troubleshoot hardware, software, and network challenges for desktops, laptops, mobile devices, printers, and more. • Manage users, permissions, and access in Active Directory and Microsoft 365 (including Entra and Intune). • Install, configure, and maintain operating systems and applications. • Document your work to help both the team and our clients in the future. • Escalate issues when needed to Tier 3 with clear, detailed troubleshooting notes. • Support system administration tasks (backups, patching, monitoring). • Assist with IT projects such as migrations, upgrades, and deployments. • Mentor Tier 1 techs and help them grow. What We’re Looking For • 2–4 years of MSP experience in a Tier 2 role. • Solid understanding of Windows environments. • Experience with Active Directory, Microsoft 365/Office 365, Entra, Intune. • Networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi). • Familiarity with ticketing systems (ConnectWise, Jira, Zendesk, etc.). • Knowledge of endpoint security and antivirus solutions. • Strong troubleshooting, problem-solving, and follow-through skills. • Excellent written and verbal communication with a customer-first attitude. • A valid driver’s license, reliable transportation, and a clean driving record. Who You Are • A positive, team-focused professional who enjoys tackling challenges. • A strong communicator who listens actively and explains solutions clearly. • Detail-oriented with the ability to manage multiple priorities in a fast-paced environment. • Someone who takes pride in integrity, professionalism, and delivering excellent service. Our Core Values At the heart of our team are the values that guide how we work with each other and our clients: • Integrity – Acting consistently with our values, even when no one is watching. • Excellence – Striving to do our best work, even in the smallest of tasks. • Open-mindedness – Approaching each situation with curiosity and a learning attitude. • Communication – Practicing open, transparent communication to foster trust and effectiveness. • Environment – Creating a space where both our team and our clients thrive and grow. • Service – Delivering such outstanding service that our clients become raving fans. • Ownership – Taking responsibility and accountability for our work and commitments to each other. Why You’ll Love Working Here • Opportunity to grow in a collaborative MSP environment with exposure to a wide range of technologies. • Be part of a supportive team where your input and problem-solving skills are valued. • Work with diverse clients and projects, keeping your day-to-day dynamic and engaging. Ready to make an impact? Apply now and join a team that values technical expertise, teamwork, and client success. Company DescriptionWe’re a fast-growing Managed Service Provider (MSP) that partners with a wide variety of businesses. Our team thrives on solving complex IT challenges, supporting networks that range from 5 to 125 users, and delivering excellent service. We’re looking for a Tier 2 Helpdesk Technician who’s ready to own issues, dig into technical problems, and collaborate with a close-knit team to keep our clients running smoothly.