eTeam

Compensation

Full Description

Job Title: Desktop Support- MAC/MDM Location: Wayzata, MN 55391 Pay Rate: $26 - 28/hr on W2 Duration: 03+ Months (Possibility of Extension) Key Requirements: • Scoped Platforms: Jamf, Intune MDM, Apple Business Manager, Managed Google Play, macOS, iOS, Android • Subject Matter Expert for all scoped platforms • Provide industry best practices, roadmap, transformational initiatives for all scoped platforms • Liaison with various IT domains such as security, network, data, and AI as required • Manage and maintain Jamf MDM production and testing environments • Manage and maintain Apple Business Manager • Manage and maintain Intune/Entra connectors for Jamf/Apple device management • Support the macOS, iOS, and Android management stacks • Manage vendor relationships for all scoped platforms for support and solutioning • Define support structure and SOP for all scoped platforms • Create and maintain configuration profiles, scripts, and automations for all scoped platforms • Oversee support of Android environment through direct reports • Lead support teams for all scoped platforms • Application packaging and deployment for macOS and iOS • Set hardware standards for macOS and iOS • Provide L2/L3 support for all scoped platforms • Manage security rights for all scoped platforms • Manage deployment of MDM-enrolled macOS, iOS, and Android devices • Handle incidents, service requests, and directing the completion of necessary changes related to all scope platforms