Essentia Health

Compensation

Full Description

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. • Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. • Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. • Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments. • Expected to be proficient in scheduling multiple service lines across Essentia Health in a complex, high-call and work queue volume environment. Qualifications • 1 year of clinical healthcare experience • OR 1 year experience as a Patient Scheduler I • OR 1 year experience in a contact/call center Requirements • Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients. • Supports a variety of Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound calling. • Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility. • Coordinates the scheduling of services for patients including ancillary and procedure scheduling. • Handles incoming calls, follow-up and referral work queues, ticket scheduling. • Proficiently and accurately enters data into the permanent electronic health record while talking with patients. • Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes. • Other clerical duties as assigned. Benefits • Comprehensive medical, dental, vision, life, and disability insurance, along with supplemental options. • 401(k) plan with employer contributions. • Professional development through training, tuition reimbursement, and educational programs. • Flexible scheduling and generous time off. • Wellness resources focused on physical, mental, and emotional health.