ESS TECHNOLOGIES INC.

Compensation

Full Description

Job Title: Field Service Technician - Remote Company Overview: ESS Technologies Inc. is a leading provider of advanced technology solutions specializing in industrial and commercial equipment maintenance. As part of the Pacteon group, ESS Technologies is committed to delivering innovative services and exceptional customer support to clients worldwide. Our team values expertise, reliability, and continuous improvement. Role Overview: As a Field Service Technician, you will play a critical role in maintaining and repairing our clients' equipment remotely. This position requires technical proficiency, problem-solving skills, and the ability to work independently while providing excellent customer service. What You'll Do: - You will diagnose and troubleshoot equipment issues remotely using advanced diagnostic tools. - You will perform routine maintenance and repairs to ensure optimal equipment performance. - You will communicate effectively with clients to understand their needs and provide timely solutions. - You will document all service activities accurately in our management system. - You will collaborate with the Business Services Manager to prioritize service requests and manage workload. - You will stay updated on the latest technology trends and product knowledge to enhance service quality. - You will adhere to safety protocols and company policies during all service activities. What You Bring: - Minimum of 3 years of experience in field service or technical support roles. - Strong knowledge of industrial equipment and remote diagnostic tools. - Excellent problem-solving and communication skills. - Ability to work independently and manage time effectively. - Proficiency with computer systems and service management software. Bonus Points If You Have: - Experience working remotely in a technical support capacity. - Familiarity with Pacteon group products and services. - Additional certifications related to equipment maintenance or technology support. - Strong customer service orientation with a proactive approach. What We Offer: - We offer a competitive hourly wage ranging from $20 to $60 based on experience and skills. - We offer a fully remote work environment promoting work-life balance. - We offer opportunities for professional development and career growth. - We offer a supportive team culture focused on innovation and collaboration. - We offer access to the latest tools and technologies to perform your job effectively. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers page at https://www.esstechnologies.com/careers. We look forward to hearing from you!