ESS TECHNOLOGIES INC.

Compensation

Full Description

Job Title: Field Service Technician - Remote Company Overview: ESS Technologies Inc. is a leading provider of advanced technology solutions, specializing in innovative products and services that enhance operational efficiency across various industries. As part of the Pacteon group, ESS Technologies is committed to delivering exceptional customer service and cutting-edge technology to clients worldwide. Role Overview: As a Field Service Technician at ESS Technologies, you will play a critical role in supporting our customers by providing remote technical assistance and ensuring the optimal performance of our products. This position requires a proactive, detail-oriented individual who can troubleshoot and resolve technical issues efficiently while maintaining excellent communication with clients. What You'll Do: - You will remotely diagnose and troubleshoot technical issues related to ESS Technologies’ products. - You will provide timely and effective solutions to customer inquiries and service requests. - You will collaborate with the Business Services Manager to prioritize and manage service tasks. - You will document service activities and maintain accurate records of customer interactions. - You will assist in the installation, configuration, and maintenance of equipment remotely. - You will support continuous improvement initiatives by providing feedback on product performance and customer needs. - You will ensure compliance with company policies and safety standards during all service activities. What You Bring: - Minimum of 3 years of experience in a technical support or field service role. - Strong knowledge of troubleshooting hardware and software issues. - Excellent communication and customer service skills. - Ability to work independently in a remote environment. - Proficiency with remote diagnostic tools and software. - High school diploma or equivalent; technical certifications are a plus. Bonus Points If You Have: - Experience working with ESS Technologies’ products or similar technology. - Familiarity with network configurations and protocols. - Additional technical certifications such as CompTIA A+ or Network+. - Previous experience in a remote field service role. What We Offer: - We offer a competitive hourly wage ranging from $20 to $60 based on experience and skills. - We offer a fully remote work environment promoting work-life balance. - We offer opportunities for professional development and technical training. - We offer a supportive team culture focused on collaboration and growth. - We offer flexible scheduling to accommodate your lifestyle. Ready to Apply? To join our dynamic team at ESS Technologies Inc., please visit our company website at https://www.esstechnologies.com/ and submit your application through our careers page. We look forward to hearing from you!