ESS TECHNOLOGIES INC.

Compensation

Full Description

Job Title: Field Service Technician - Remote Company Overview: ESS Technologies Inc. is a leading provider of advanced technology solutions, specializing in innovative industrial and commercial equipment. As part of the Pacteon group, ESS Technologies is committed to delivering exceptional service and cutting-edge products to clients worldwide, fostering a culture of excellence and continuous improvement. Role Overview: As a Field Service Technician, you will play a critical role in supporting our customers by providing remote technical assistance and troubleshooting for our products. This position requires a proactive, detail-oriented individual who can effectively communicate and resolve technical issues to ensure customer satisfaction and operational efficiency. What You'll Do: - You will remotely diagnose and troubleshoot technical issues with ESS Technologies' equipment. - You will provide timely and effective solutions to customers via phone, email, or remote access tools. - You will document service activities and maintain accurate records of customer interactions. - You will collaborate with engineering and product teams to escalate and resolve complex technical problems. - You will assist in training customers on product usage and maintenance remotely. - You will monitor and report on recurring issues to help improve product reliability. - You will ensure compliance with company policies and safety standards during all service activities. What You Bring: - Minimum of 3 years experience in field service or technical support roles. - Strong knowledge of industrial equipment and remote diagnostic tools. - Excellent problem-solving skills and ability to work independently. - Effective communication skills, both verbal and written. - Proficiency with remote support software and CRM systems. Bonus Points If You Have: - Experience working in a remote service environment. - Technical certifications related to electronics or industrial equipment. - Familiarity with Pacteon group products and technologies. - Multilingual abilities to support diverse customer base. What We Offer: - We offer a competitive hourly wage ranging from $20 to $60 based on experience and skills. - We offer a fully remote work environment promoting work-life balance. - We offer opportunities for professional development and career growth. - We offer a supportive team culture focused on innovation and collaboration. - We offer access to the latest tools and technologies to perform your job effectively. Ready to Apply? Please visit our company website at https://www.esstechnologies.com/careers to submit your application and join our dynamic team at ESS Technologies Inc.