ESS TECHNOLOGIES INC.

Compensation

Full Description

Job Title: Field Service Technician - Remote Company Overview: ESS Technologies Inc. is a leading provider of advanced technology solutions, specializing in innovative products and services for industrial and commercial clients. As part of the Pacteon group, ESS Technologies is committed to delivering high-quality, reliable solutions that drive efficiency and growth for our customers worldwide. Role Overview: As a Field Service Technician, you will play a critical role in supporting our clients by providing expert remote technical assistance and troubleshooting. This position is designed for a self-motivated individual who thrives in a remote work environment and is passionate about delivering exceptional service. What You'll Do: - You will remotely diagnose and resolve technical issues related to ESS Technologies’ products and systems. - You will provide timely and effective support to customers via phone, email, and remote access tools. - You will document service activities and maintain accurate records of customer interactions. - You will collaborate with the Business Services Manager and other team members to improve service processes. - You will assist in training customers on product usage and best practices. - You will escalate complex issues to higher-level technical teams when necessary. - You will ensure compliance with company policies and safety standards during all service activities. What You Bring: - Minimum of 3 years experience in a technical support or field service role. - Strong knowledge of remote troubleshooting tools and techniques. - Excellent communication skills with the ability to explain technical information clearly. - Ability to work independently and manage time effectively in a remote setting. - Proficiency with computer systems and software relevant to technical support. Bonus Points If You Have: - Experience working with industrial or commercial technology products. - Familiarity with ESS Technologies’ product lines or similar equipment. - Additional certifications in technical support or related fields. - Previous experience in a remote service technician role. What We Offer: - We offer a competitive hourly wage ranging from $20 to $60 based on experience and skills. - We offer a flexible remote work environment to support work-life balance. - We offer opportunities for professional development and career growth within the Pacteon group. - We offer a supportive team culture focused on collaboration and innovation. - We offer access to the latest tools and technologies to help you succeed. Ready to Apply? To join our dynamic team at ESS Technologies Inc., please visit our company website at https://www.esstechnologies.com/ and submit your application through our careers page. We look forward to hearing from you!