ESS TECHNOLOGIES INC.

Compensation

Full Description

Job Title: Field Service Technician - Remote Company Overview: ESS Technologies Inc. is a leading provider of advanced technology solutions specializing in industrial and commercial equipment servicing. As part of the Pacteon group, ESS Technologies is committed to delivering innovative, reliable, and efficient service solutions to clients across various industries. We pride ourselves on our customer-centric approach and dedication to excellence. Role Overview: As a Field Service Technician at ESS Technologies, you will play a critical role in maintaining and repairing our clients' equipment remotely. This position requires a proactive, detail-oriented individual who can troubleshoot and resolve technical issues efficiently while providing exceptional customer service. What You'll Do: - You will remotely diagnose and repair equipment issues using advanced diagnostic tools and software. - You will provide technical support and guidance to clients to ensure optimal equipment performance. - You will document all service activities accurately and maintain detailed records. - You will collaborate with the Business Services Manager to prioritize service requests and manage workload. - You will stay updated on the latest technology trends and product knowledge to enhance service quality. - You will ensure compliance with company policies and safety standards during all service operations. - You will participate in ongoing training and development programs to improve technical skills. What You Bring: - Minimum of 3 years of experience in field service or technical support roles. - Strong knowledge of industrial or commercial equipment and remote diagnostic tools. - Excellent problem-solving skills with the ability to work independently. - Effective communication skills to interact with clients and team members. - Proficiency with computer systems and software relevant to remote service operations. Bonus Points If You Have: - Experience working in a remote service technician role. - Familiarity with ESS Technologies’ product lines or similar equipment. - Certifications related to technical service or equipment maintenance. - Ability to manage multiple service requests efficiently under pressure. What We Offer: - We offer a competitive hourly wage ranging from $20 to $60 based on experience and skills. - We offer a fully remote work environment providing flexibility and work-life balance. - We offer opportunities for professional growth and continuous learning. - We offer supportive management and a collaborative team culture. - We offer access to the latest tools and technologies to perform your job effectively. Ready to Apply? To join our dynamic team at ESS Technologies Inc., please visit our company website at https://www.esstechnologies.com/ and submit your application through our careers page. We look forward to hearing from you!