ESS TECHNOLOGIES INC.

Compensation

Full Description

Job Title: Field Service Technician - Remote Company Overview: ESS Technologies Inc. is a leading provider of advanced technology solutions, specializing in innovative products and services for various industries. As part of the Pacteon group, ESS Technologies is committed to delivering high-quality, reliable solutions that empower businesses to operate more efficiently and effectively. Role Overview: As a Field Service Technician at ESS Technologies, you will play a critical role in supporting our customers by providing remote technical assistance and ensuring the optimal performance of our products. This position requires a proactive, customer-focused individual who can troubleshoot and resolve technical issues efficiently. What You'll Do: - You will provide remote technical support and troubleshooting for ESS Technologies' products. - You will diagnose and resolve hardware and software issues to minimize downtime. - You will communicate effectively with customers to understand their technical problems and provide clear solutions. - You will document service activities and maintain accurate records of customer interactions. - You will collaborate with the Business Services Manager to prioritize and manage service requests. - You will stay updated on product knowledge and industry trends to enhance service quality. - You will assist in training customers on product usage and best practices. What You Bring: - Minimum of 2 years of experience in a technical support or field service role. - Strong knowledge of hardware and software troubleshooting techniques. - Excellent communication and customer service skills. - Ability to work independently in a remote environment. - Proficiency with remote support tools and technologies. Bonus Points If You Have: - Experience with ESS Technologies' products or similar technology solutions. - Technical certifications such as CompTIA A+ or Network+. - Familiarity with CRM and ticketing systems. - Previous experience working in a remote technical support role. What We Offer: - We offer a competitive hourly wage ranging from $20 to $60 per hour based on experience. - We offer a flexible remote work environment to support work-life balance. - We offer opportunities for professional development and training. - We offer a supportive team culture focused on collaboration and growth. - We offer access to the latest tools and technologies to perform your job effectively. Ready to Apply? To apply, please visit our company website at https://www.esstechnologies.com/careers and submit your resume along with a cover letter detailing your relevant experience and why you are a great fit for the Field Service Technician role at ESS Technologies Inc.