ESS TECHNOLOGIES INC.

Compensation

Full Description

Job Title: Field Service Technician - Remote Company Overview: ESS Technologies Inc. is a leading provider of advanced technology solutions, specializing in innovative products and services that enhance operational efficiency across various industries. As part of the Pacteon group, ESS Technologies is committed to delivering exceptional customer service and cutting-edge technology to clients worldwide. Role Overview: As a Field Service Technician at ESS Technologies, you will play a critical role in supporting our customers by providing remote technical assistance and ensuring the optimal performance of our products. This position requires a proactive, detail-oriented individual who can troubleshoot and resolve technical issues efficiently while maintaining excellent communication with clients. What You'll Do: - You will provide remote technical support and troubleshooting for ESS Technologies' products. - You will diagnose and resolve hardware and software issues to minimize downtime. - You will collaborate with the Business Services Manager to prioritize and manage service requests. - You will document service activities and maintain accurate records of customer interactions. - You will assist in the installation and configuration of new equipment remotely. - You will communicate effectively with customers to explain technical information clearly. - You will stay updated on product knowledge and industry trends to enhance service quality. What You Bring: - You bring at least 2 years of experience in field service or technical support roles. - You have strong troubleshooting skills with a solid understanding of hardware and software systems. - You possess excellent communication skills, both verbal and written. - You are comfortable working independently in a remote environment. - You have proficiency with remote support tools and diagnostic software. Bonus Points If You Have: - Experience with ESS Technologies' product lines or similar technology sectors. - Certifications related to technical support or field service (e.g., CompTIA A+, Network+). - Familiarity with customer relationship management (CRM) software. - Additional language skills to support diverse customer bases. What We Offer: - We offer a competitive hourly wage ranging from $20 to $60 based on experience and skills. - We offer a fully remote work environment to support work-life balance. - We offer opportunities for professional development and career growth within the Pacteon group. - We offer a supportive team culture focused on collaboration and innovation. - We offer access to the latest tools and technologies to perform your job effectively. Ready to Apply? Please visit our company website at https://www.esstechnologies.com/careers to submit your application and join our dynamic team at ESS Technologies Inc.