Equity Experts

Compensation

Full Description

Equity Experts partners with HOA management companies and community associations across the country to resolve delinquent assessments through compliant, technology driven collections solutions. As a Customer Success Account Manager, you will own relationships with a portfolio of HOA management company clients. Your role is to ensure clients receive excellent service, clear communication, and strong results from our collections programs. You will guide clients through the collections process, manage escalations, and proactively support client satisfaction, retention, and account growth. This role works closely with our legal and operations teams to ensure a seamless client experience. Located in the heart of downtown Rochester, MI, our office is surrounded by great food, culture, and quick decompression spots like the Paint Creek Trail, perfect for walk and talks, lunch breaks, or a post work reset. REQUIREMENTS · 3–5+ years in customer success, account management, client services, or relationship management. · Experience working with property management companies, HOAs, legal services, or financial services is a plus. · Strong communication and relationship-building skills with the ability to manage complex client conversations. · Ability to think strategically about client success, retention, and long-term partnership growth. · Strong organizational skills and the ability to manage multiple client relationships simultaneously. · Ability to navigate escalations and resolve issues with professionalism and sound judgment. · Self-starting mindset with strong accountability and responsiveness. · Thrives in a collaborative, fast-paced, and growing environment. RESPONSIBILITIES: · Own and manage relationships with a portfolio of HOA management company clients. · Serve as the primary point of contact for client communication, questions, and strategic discussions related to collections programs. · Ensure clients are satisfied, informed, and confident in Equity Experts’ services. · Proactively monitor client health and engagement to support strong retention and long-term partnerships. · Identify opportunities to strengthen client relationships, increase adoption of services, and support account growth. · Manage client escalations and complex issues with professionalism, ensuring timely resolution and clear communication. · Educate clients on collections best practices, process improvements, and program performance. · Partner with internal legal, operations, and support teams to ensure client needs are addressed efficiently. · Communicate client feedback and trends to internal teams to support ongoing service improvements. · Support client retention and growth initiatives by maintaining strong relationships and delivering consistent values. BENEFITS · Paid Time Off (PTO) · Hands-on Training and Mentorship · Career Growth Opportunities · Retirement Plan · Health Insurance