Equifax

Compensation

Full Description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The Customer Success Manager - FinTech is responsible for ensuring operational excellence, handling post-sales implementation program management and collaborating with customers in this vertical to ensure they are realizing expected value from Equifax solutions, as well as receiving the best customer experience. What you will do Ensure operational excellence via the handling of post-sales implementation program management as well as ongoing account support Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization Monitor and maintain customer health Partner with Relationship Managers in preparing quarterly business reviews Drive customer advocacy within Equifax Coordinate internal COE teams to benefit of customers Provide clients transparency on status of issues/requests Assist with resolution of customer support issues What experience you need Bachelor's degree in related discipline or equivalent experience 5-7 years of experience in B2B customer success, account management, or other client-facing role Knowledge of customer success processes and best practices Experience promoting value through the customer experience Experience working with complex, multi-divisional, multi-geographical customers Experience working with cross-functional teams What could set you apart Prior experience working with or at FinTech companies Ability to create structure in ambiguous situations and design effective processes and creatively solve problems Exceptional ability to communicate and foster positive business relationships Ability to establish milestones and keep all team members on task; strong project management skills Self-driven and proactive Bias for action Equifax is required by law to include a good-faith salary range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets; experience and training; and other business and organizational needs. At Equifax, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the current base salary range is $86,020.00 to $110,000.00. This position is also eligible for our annual incentive compensation program. #LI-LMEFX #LI-REMOTE We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Primary Location: USA-Georgia-Remote Function: Function - Sales and Account Management Schedule: Full time At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. For US Applicants If you'd like more information on your EEO rights under the law, please view our EEO is the Law Declarations, and Nondiscrimination Provision. If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. Equifax participates in E-Verify and Right to Work (English and Spanish).