Equifax

Compensation

Full Description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. This Customer Success Advisor position will be responsible for optimizing the customer experience lifecycle, handling post-sales implementation program management and collaborating with our IXI Network members to ensure they are realizing expected value from Equifax solutions, as well as driving adoption and retention. IXI is a network of over 95+ leading financial institutions. Through this network, Equifax directly measures approximately $30.6 trillion in anonymous U.S. consumer assets, representing approximately 45 percent of all U.S. consumer-invested assets. What you will do Provide support: Offer personalized support to IXI members, including training, product recommendations, white glove service, Data and Analytics discovery sessions, and addressing concerns Monitor metrics: Track customer metrics to ensure that customers are achieving their goals and are utilizing the installed products and services (as expected) Monitor account overviews and look for opportunities for business development Monitor and communicate program measures of success, plans, status, issues and risks in a timely manner to team members, stakeholders and management Ensure clients are successful; products and services are performing well and delivering the expected results and value Derive new value propositions based on customers needs Educate and identify opportunities: Use their understanding of Equifax products and services and customer needs to identify opportunities for additional services or upgrade products through coordination with the account team (Account Executive, Relationship Manager, and Customer Success Manager) Prevent issues: Proactively engage with customers to prevent support issues and foster customer loyalty Be the client advocate: Build connections with internal teams to advocate for clients and ensure that their needs are considered What experience you need 5+ years of experience cultivating and maintaining strong, long-term relationships with Enterprise level, B2B clients Experience with data-driven insights for target marketing use cases, preferably within the financial services/brokerage industry Strong organization skills and ability to work independently Excellent communication and presentation skills and ability to translate clients pain-points into actionable insights Out of the box thinking and sense of urgency What could set you apart Exceptional ability to foster positive business relationships Experience translating data into actionable insights and value mapping Ability to establish milestones and keep all team members on task; strong project management skills, PMP certification preferred Self-driven and proactive Bias for action Equifax is required by law to include a good-faith salary range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets; experience and training; and other business and organizational needs. At Equifax, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the current range is $86,020 to $135,000. This position is also eligible for our annual incentive program. #LI-REMOTE #LI-LMEFX We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Primary Location: USA-Georgia-Remote Function: Function - Sales and Account Management Schedule: Full time At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. For US Applicants If you'd like more information on your EEO rights under the law, please view our EEO is the Law Declarations, and Nondiscrimination Provision. If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. Equifax participates in E-Verify and Right to Work (English and Spanish).