EqualizeRCM Services

Compensation

Full Description

The Company EqualizeRCM is a premier provider of specialized consulting and remote revenue cycle management services. Our team comprises top-tier professionals – CEOs, CFOs, RCM operations managers, Six Sigma practitioners, CTOs, and seasoned consultants – dedicated to delivering comprehensive revenue cycle solutions to clients of all sizes from one provider offices to rural community hospitals to nation-wide urgent care chains. The Role The Client Services Manager reports to the Director or Vice President of RCM and is responsible for ensuring successful management and oversight of multiple client accounts as well as assigned account managers. The job is both hands-on and consultative in nature, and requires the ability to communicate and work with various levels of clients and team members (from the agents doing the work to senior level executives). Responsibilities and Duties • Create a strong partnership with existing and prospective clients and serve as a primary resource for client support. • Ensure strong operational delivery for our clients and lead the knowledge and process development of our team members. • Identify, analyze, and resolve issues in a consultative manner for both our internal operations team and our clients. Assist clients and the team in the resolution of various revenue cycle related issues (e.g., underpayments, contract and credentialing questions, billing, etc.). Act as subject matter expert to clients, team, and vendors. • Build a motivated, cost-effective team that enables delivery of high-quality services to clients in a profitable manner. • Lead and assist with new client and new project implementations. • Assist in preparing, interpreting, and delivering reports (e.g. KPI, productivity, quality, etc.) and executive summaries to clients. • Routinely visit client locations to build stronger relationships and address client issues. • Assist sales team in sales efforts (as a subject matter expert, participate in sales calls and meetings). • Provide RCM expertise to our company’s software development team and facilitate the implementation of the software tools on assigned accounts. • All other duties as assigned. Required Experience and Qualifications • Extensive knowledge of Revenue Cycle Management (CMS 1500 billing, AR follow up, reconciliation, overall revenue cycle processes and workflows). • Ability to communicate professionally and effectively with clients and our on- and offshore team members in both oral and written forms. • Ability to analyze, interpret and draw inferences, and prepare reports. • Project planning and implementation skills. • Ability to use MS Office products (Outlook, Word, Excel). Advanced Excel skills are necessary. • Extensive knowledge of various practice management systems and clearinghouses. • Ability to work with little supervision • Ability to travel to client sites and company meetings • Minimum 5 years of experience in revenue cycle management with supervisory responsibilities (provider or RCM vendor). Job Type: Full-time. Benefits: • 401(k) and generous company match • Health benefits including Medical, Dental and Vision plans • Employee assistance program • Life insurance • Generous PTO policy • Long Term Disability Work Location: Remote Job Type: Full-time Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Health insurance • Life insurance • Paid time off • Vision insurance Work Location: Remote