Eptura

Compensation

Full Description

Job Description: • Technical Troubleshooting & Issue Resolution – Address complex technical challenges in Archibus to ensure client satisfaction. • Cross-Functional Collaboration – Work closely with teams across Technical Support, Cloud Operations, Development, and Professional Services to resolve issues effectively. • Client Engagement & Support – Partner directly with customer and partner teams to facilitate smooth issue resolution. • Product Support & Enhancements – Identify patterns in technical challenges and proactively optimize product performance. • Performance Optimization & Live Monitoring – Ensure system reliability with proactive tracking and fine-tuning. • Innovative Problem Solving – Apply creative thinking to develop effective solutions for technical challenges. • Clear Technical Communication – Convey complex technical concepts to both technical teams and business stakeholders. • Training & Documentation – Share knowledge internally, document best practices, and mentor team members. • Bug Identification & Submission – Identify, document, and escalate software bugs for advancement to the Engineering team. • Contribute to Engineering Hackathons – Bring fresh ideas and contribute to key initiatives. Requirements: • 5+ years of experience supporting SaaS software – Expertise in troubleshooting and resolving technical issues. • Advanced product knowledge – Strong understanding of Archibus and SaaS platform functionalities. • Moderate experience with SQL Server, Azure, SSO, SAML, APIs – Ability to navigate complex technical environments. • Proficient in Web Development – Skilled in HTML, JavaScript, React.js, Java, XML, and CSS. • Cloud & Security Expertise – Experience with SAML, SCIM, AWS, Azure, Apache Tomcat. • DevOps & CI/CD Knowledge – Familiarity with GitLab, GitHub, Agile methodologies, and automated deployment practices. • Diagnostic & Analytical Skills – Strong troubleshooting abilities to resolve technical challenges efficiently. • Excellent Communication – Ability to articulate technical concepts clearly to both technical and non-technical audiences. • Standard working hours are 8:00 AM to 5:00 PM Pacific Time; availability during this window is required. Benefits: - Health, Dental, Vision & Pet Insurance- Dependent, Spousal and Domestic Partner coverage available- Up to $1000 Company HSA Contribution- Medical, Dependent Care and Limited FSA Accounts- Income Protection and Replacement - 100% Company Paid- Short Term Disability- Long Term Disability- Life Insurance- Employee Assistance Program- Flexible PTO- 401K with company match