ePS

Compensation

Full Description

About eProcurement Services (ePS) eProcurement Services (ePS) is a rapidly growing technology company with more than 15 years of experience delivering innovative procurement, supply chain, and eCommerce solutions. We support organizations across the midmarket, public sector, private sector, and federal sector, enabling efficient, compliant, and inclusive purchasing through scalable digital platforms that connect buyers and suppliers. Position Overview We are seeking a Client Relations Specialist to build and maintain strong customer partnerships while ensuring exceptional service delivery and long-term client satisfaction. The Client Relations Specialist serves as a key point of contact for customers, ensuring a positive client experience throughout the lifecycle of our procurement and supply chain SaaS solutions. This role is responsible for strengthening client relationships, supporting platform adoption, and facilitating clear communication between customers and internal teams. The ideal candidate is highly service-oriented, proactive in resolving client concerns, and dedicated to providing timely, accurate, and professional support in a fast-paced environment. This position is on-site only in our offices in Auburn Hills, MI. There is no opportunity for this position to be remote. Work Schedule & Location • Monday–Friday, 8:00 a.m. – 5:00 p.m. EST • Onsite at our Auburn Hills, Michigan office (no remote work option). • Full-time position with a comprehensive benefits package including Medical, Dental, PTO, and Paid Holidays Key Responsibilities Customer Support & Relationship Management • Serve as a primary point of contact for customer inquiries via phone and email (inbound and outbound communications) • Provide timely, accurate, and professional responses to customer questions related to platform functionality, orders, suppliers, and account activity • Build positive working relationships with customers by delivering consistent, high-quality service • Document all customer interactions accurately within CRM or ticketing systems • Follow up proactively to ensure issue resolution and customer satisfaction • Build and maintain strong relationships with Small Business Partners Administrative & Operational Support • Research, analyze, and resolve client issues using internal tools and resources • Perform general administrative duties including data entry, reporting, and research • Stay current on internal processes, procedures, and training related to client technical and accounting support • Utilize available tools to document client interactions thoroughly and maintain accurate account records • Maintain punctuality, reliability, and consistent attendance • Perform other duties as assigned to support business needs Platform & SaaS Support • Quickly learn and troubleshoot a wide range of client issues and software solutions • Guide end users to help them effectively utilize platforms and improve productivity • Provide accurate and detailed information regarding products and services • Process orders, forms, contracts, and related documentation accurately and efficiently • Identify and appropriately escalate complex or high-priority client issues • Handle client billing inquiries and assist with account-related questions • Conduct outbound call campaigns to existing clients (e.g., surveys, engagement initiatives) • Deliver client training and support using web-based platforms such as Zoom or Microsoft Teams Skills & Abilities • Demonstrated ability to deliver outstanding client service with professionalism and responsiveness • Excellent listening skills with strong empathy and a client-first mindset • Well-developed verbal, written, and analytical communication skills • Ability to independently manage and prioritize workload while knowing when to seek assistance • Strong problem-solving skills with a focus on accuracy, quality, and resolution • Ability to remain calm and composed in challenging or high-pressure situations • Strong multitasking skills in a fast-paced environment • Exceptional attention to detail in documentation and client communications • Positive, dynamic, and compassionate personality • Adaptability and flexibility in a rapidly evolving environment • Strong data entry skills with excellent spelling and grammar • Self-motivated, proactive, and quick to learn new systems and processes • Ability to take ownership of client concerns and drive issues to resolution independently • Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Visio, Access) • Advanced Microsoft Excel skills, including Pivot Tables & Formulas, preferred • Ability to troubleshoot software platform issues preferred • Basic understanding of accounting, auditing, and business procedures preferred • Experience using web-based conferencing platforms such as Microsoft Teams or Zoom preferred Education & Experience Requirements • A high school diploma or equivalent is required; some college is preferred • Six (6) months or more experience in a client service environment (inbound/outbound calls) with great phone, communication, and administrative skills. • Demonstrated experience providing customer support in a professional setting • Strong phone, communication, and administrative skills required • Experience supporting SaaS, eCommerce, procurement, or supply chain platforms is a plus How to Apply Please Send Resume and Cover Letter/CSV to: Email to: jrussett@eprosvcs.com https://www.eps-one.com/