EPITEC

Compensation

Full Description

W2 Contract $35/hr with 2 weeks PTO and contribution towards health insurance Local to Detroit, MI - Hybrid Role Summary Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost-effective area in accordance with departmental and corporate standards and objectives. Essential Duties And Responsibilities • Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling, and organizing. • Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements, as necessary. • Select, train, develop, appraise, and counsel support staff personnel. • Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries. • Monitor and analyze proficiency and quality efforts subordinate personnel. • Administer and adhere to Corporate and Departmental policies, practices, and procedures, including union contract administration. • Recommend and implement new or improved systems which will enhance or expedite work. Education And Experience • Bachelor's Degree required. • (3) years Operational experience required. • (2) years’ experience in a leadership role required. • Experience in a leadership role within a call center would translate well to this role.