Epicor Software Corporation

Compensation

Full Description

The Director, Services Innovation is responsible for elevating the technical rigor, architectural integrity, and delivery readiness of Epicor’s Consulting Services offerings in an increasingly complex, cloud-first, and highly integrated customer environment. This role serves as the technical authority within Consulting Services, ensuring that what is sold, scoped, and delivered is technically sound, repeatable, and aligned to Epicor’s cloud, SaaS, and configurability strategy. Acting as a bridge between Sales, Product, Engineering, and Services, the Director, Services Innovation proactively mitigates delivery risk while enabling scalable growth of advanced services. Key Responsibilities Technical Architecture & Capability Leadership • Provide architectural leadership for complex, cloud-oriented, and hybrid implementations across Epicor’s portfolio. • Define and govern technical service patterns related to integrations, data, extensibility, and platform customization. • Ensure Consulting Services solutions are designed to be scalable, supportable, and aligned with Epicor’s long-term product strategy. Pre-Sales Technical Readiness & SOW Integrity • Act as the primary Consulting Services authority for technical feasibility and delivery readiness during pre-sales activities. • Establish technical guardrails and standards for Statements of Work to reduce scope ambiguity, delivery risk, and margin exposure. • Partner with Services Sales, Solution Architects, and Product to ensure services sold are achievable with current or planned capabilities. Innovation & Advanced Services Enablement • Assess and incubate new technical service offerings (e.g., AI-enabled services, platform accelerators, advanced integrations). • Translate internal product and platform capabilities (e.g., Ascend, Slipstream) into commercially viable, repeatable service offerings. • Guide pilots and early engagements for new services to ensure learnings are captured and operationalized. Risk Management & Delivery Support • Identify systemic technical risks across active implementations and proactively drive mitigation strategies. • Reduce escalations into Product and Engineering by strengthening Services-led technical ownership. • Provide advisory support for high-risk or high-complexity engagements. Cross-Functional Collaboration & Governance • Partner closely with Product, Engineering, and Consulting leadership to align on technical direction without duplicating ownership. • Contribute to governance forums related to service design, innovation investment, and delivery standards. • Influence roadmap conversations by surfacing patterns observed in customer environments and delivery experience. Success Measures • Reduction in delivery escalations and rework tied to technical misalignment • Improved consistency and repeatability of complex implementations • Increased attach rates and margin performance for advanced technical services • Faster readiness and safer adoption of new service offerings • Stronger confidence from Sales and Delivery in what Services can commit to Qualifications • 10+ years of experience in professional services, solution architecture, or technical consulting • Deep understanding of ERP ecosystems, integrations, data architecture, and extensibility • Proven ability to bridge Sales, Product, and Delivery organizations • Strong executive presence with the ability to influence without direct authority • Experience operating in cloud-first, SaaS, and hybrid customer environments #HYBRID #LI-CS1 About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer. Range: Minimum: $163,000 USD Maximum: $277,000 USD The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position. Recruiter: Carly Solem, Tola Olagbaju At Epicor, we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers' success and our growth as a business. We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners to the world’s most essential businesses – the hardworking companies who make, move, and sell the things the world needs. Thank you for considering a career with Epicor. Whether you're exploring opportunities on our careers page, preparing for a phone screen or interview, have already applied, or have been through our application process, we appreciate your interest and the time you have invested. We are committed to showing you how much we care about your future. Epicor Career Assistant can help you land a job nearly 2.5x faster than the national average. We've brought you the best job searching tools all in one place, at no cost to you. At Epicor, we believe putting people first is the right thing to do. Click here to get started. At Epicor, we are committed to upholding the highest standards of integrity and transparency. We have become aware of phishing scams where individuals pose as our recruiters, hiring managers, and/or HR Business Partners to obtain personal information. These scams can seem legitimate, but it's important to know how to protect yourself. How to Identify Phishing Scams: No Payment Required: Epicor will never ask for payment to apply for a job. Our recruiters will never ask for payment to apply for a position or as a condition of employment. For example, any required background check will be facilitated by Epicor. Beware of Misleading Communications: Do not pay any fees to individuals, agencies, or employment portals related to an interview or other interaction with Epicor. Epicor will not be responsible for any loss or damage suffered. Verify Authenticity: All legitimate Epicor emails will end with “@epicor.com”. Verify job positions on our careers site at jobs.epicor.com. Be cautious of generic emails and check for misspellings of Epicor or non-Epicor email addresses (e.g., gmail.com, yahoo.com, or even close variations like @epicor.talent.com). If you have any questions or encounter any suspicious emails, job postings, and/or communication from what appears to be Epicor, please report them to recruiting@epicor.com immediately.