EPIC Health System LLC

Compensation

Full Description

Sales Team Lead – EPIC BPO Location: Southfield, MI (Onsite) Company: Epic Health • Kindred DPC • Nuwell Management Group Employment Type: Full-Time Position Overview Epic Health is expanding its Business Process Outsourcing (BPO) division and seeking a highly motivated Sales Team Lead who is ready to grow into leadership within a rapidly scaling healthcare and technology organization. This role begins as a hands-on production position, handling both outbound and inbound sales calls across multiple business lines—including Epic Health, Kindred Direct Primary Care, and affiliated brands. As the BPO scales, the role transitions into a hybrid position: 50% production, 50% leadership, ultimately helping to build, guide, and develop a high-performing sales team. This is the ideal opportunity for a sales professional who wants a clear career pathway into leadership while helping build a best-in-class BPO operation from the ground up. Key Responsibilities Sales & Production (Initial Focus & Ongoing Contribution) • Conduct outbound calls to warm and cold prospects across multiple brands. • Manage inbound calls, respond to inquiries, educate customers, and convert leads into appointments or sales. • Follow established scripts, workflows, and sales processes. • Maintain accurate CRM documentation and complete timely follow-ups. • Meet or exceed individual KPIs related to call volume, conversion rates, and sales outcomes. Supervisory & Team Leadership (As the Team Grows) • Assist in hiring, onboarding, and training new inbound/outbound agents. • Provide daily coaching, side-by-side call support, and real-time feedback. • Monitor performance and conduct QA scoring to ensure adherence to standards. • Help develop team schedules, workflows, and operational processes. • Support BPO leadership in launching new campaigns, refining sales strategies, and implementing performance initiatives. • Serve as the point of escalation for agent support and complex customer situations. • Maintain strong performance across KPIs, KRIs, and team goals. Qualifications • 2–4+ years of sales experience (inbound/outbound, call center, BPO, or healthcare sales preferred). • Strong communication, persuasion, and customer relationship skills. • Proven ability to meet or exceed sales targets. • Experience mentoring or supporting peers is a plus—leadership potential required. • Ability to thrive in a fast-paced, performance-driven environment. • Strong organizational skills to balance production duties with emerging leadership responsibilities. • Proficiency with CRM and call center platforms (or ability to learn rapidly). • High motivation for personal career growth and building a high-performance team culture. • Ability to pass the background check What We Offer • Clear, structured career path into leadership as the BPO division grows. • Opportunity to join a rapidly expanding healthcare and technology organization. • Hands-on coaching and development from senior leaders within Epic Health and Nuwell Management Group. • Competitive compensation + future leadership bonus opportunities. • Collaborative, supportive onsite environment at our Southfield headquarters. Ideal Candidate You are ambitious, coachable, and energized by both sales execution and leadership development. You take initiative, excel in a call-center environment, and are motivated by the opportunity to help build something new. You want to contribute to a mission-focused organization committed to improving healthcare access and customer experience across multiple business lines.