Environmental Air Systems, Inc.

Compensation

Full Description

Technical Operations Manager - Commercial & Refrigeration Services Full-Time | Leadership Role | HVACR Mechanical Division We're seeking a Technical Operations Manager to lead our Commercial HVAC & Refrigeration Service Division - a commanding role for an individual with deep field experience, operational foresight, and a strategic mindset. This position sits at the center of service execution, technical consulting, and job performance, directly impacting client trust, revenue growth, and team excellence. Position Summary The Technical Operations Manager is responsible for overseeing all aspects of technical consultation, service solution development, and operational execution across our commercial HVAC and refrigeration portfolio. This is not a back-office role - it's for a proven professional who can walk into a mechanical room, speak confidently to a facility executive, and drive end-to-end outcomes through both leadership and field-tested expertise. Key Responsibilities • Lead high-level technical consultations with commercial clients, offering strategic solutions for complex HVAC and refrigeration challenges. • Drive the diagnosis, scope development, and solution architecture for large repairs, system retrofits, and capital replacement opportunities. • Oversee job performance from consultation through execution, including part logistics, technician coordination, and customer communication. • Serve as the primary technical authority on large-scale service work, ensuring accuracy, compliance, and long-term performance. • Mentor and support field technicians on advanced diagnostics, best practices, and continuous improvement in service delivery. • This role will also support our sales process by helping prepare professional job proposals. The ideal candidate will act as a bridge between the field and sales teams, ensuring that the scope of work is clear, achievable, and customer-focused. • Collaborate with internal stakeholders - including service dispatch, project management, and leadership - to maintain alignment and efficiency. • Maintain strong relationships with clients by providing trusted expertise, timely communication, and high-integrity recommendations. Qualifications • 10+ years of progressive experience in commercial HVAC and refrigeration service, with deep knowledge of mechanical systems and controls. • Demonstrated success in technical leadership, service consulting, or operations management. • Strong capability in parts logistics, job coordination, and technician mentorship. • Proven ability to navigate high-pressure service environments with professionalism, accuracy, and confidence. • Exceptional communication and presentation skills - able to earn trust and influence decisions at both the field and executive levels. • Familiarity with industry regulations, safety codes, and commercial mechanical compliance standards. You're a Fit If You • See every system problem as a solvable puzzle - and back your solutions with technical credibility. • Take pride in job flow, process integrity, and delivering high-performance results. • Thrive in both mechanical rooms and boardrooms - with the ability to translate complexity into clear action. • Want to lead from the front, not the sidelines.