Engineered Marine Products

Compensation

Full Description

Engineered Marine Products (Bessemer, AL) is growing & looking to add an additional customer service representative! We are a company that is privately owned, employee focused, & an innovative leader in the marine industry. We are looking to hire an experienced individual, who can excel in this Customer Service role, to assist with both our current & new customer base! Responsibilities: • Answer incoming customer calls & emails, process customer orders, invoice quickly/accurately, process credits/RGAs, & update tracking numbers. • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with our customers. • Maintain/update customer information in the customer service database. • Work with the management team to stay updated on product knowledge and be informed of any changes in company programs and policies. • Monitor inventory, while speaking with customers, and notify production department of inquiries to ensure optimal finished goods inventory levels. • Other office duties as assigned. Qualifications: • Prior experience as a customer service representative preferred (not required). • Excellent verbal and written communication skills. • Proficient in Excel, Word, Outlook and other computer skills. • Exceptional organizational and time-management skills. • Sharp analytical and problem-solving skills. • Meticulous and diligent. • Able to sit, stand and move around for long hours at a time. • Multitasking. Job type, Compensation, & Benefits: Full-Time: Monday-Friday 7 A.M.->4 P.M. (40 hours per week). Starting pay for this position is $19.00 per hour (depending on prior experience & knowledge) with over-time often available. After the 90-day probation period is over, you will also receive healthcare benefit options (BCBS Health & Dental), & paid sick days. After 1,000 hours of employment, a company matching 401k will be offered. After one year of employment, you will receive two-weeks of paid vacation time.