Enchanted Hearts Home Care

Compensation

Full Description

Benefits: Weekly pay via Direct Deposit Bonus based on performance Company parties Competitive salary 🌟 Join the Enchanted Hearts Home Care Team in Indianapolis, Indiana! 🌟 Are you ready to make a meaningful impact in the lives of others? At Enchanted Hearts Home Care, we're dedicated to providing exceptional care and support to those who need it most. Join our compassionate team and start a fulfilling career today! Schedule: Monday to Friday: 35 hours per week (Part-time); 9am to 4pm (Office Hours) Pay Range: Competitive rate of $18 (with potential for bonus incentives) Company Overview: Enchanted Hearts Home Care is a dedicated provider of home care services, specializing in personalized care that empowers individuals with disabilities to thrive in their own homes and community. We foster a supportive, collaborative work environment where our team members are encouraged to grow professionally and personally. We believe in maintaining a culture that values trust, teamwork, and commitment to both our clients and our staff. What We Believe In: Compassion: We treat everyone with kindness, empathy, and respect. Integrity: We operate with honesty and transparency in all interactions. Excellence: We are committed to delivering the highest quality of care and service. Teamwork: We believe in collaboration and supporting one another to achieve our goals. Client-Centered Care: We focus on meeting the unique needs of each client, ensuring their comfort, safety, and well-being. Role Overview The Office & Field Support Coordinator plays a vital role in keeping daily operations organized, ensuring clients and caregivers are supported, and maintaining accurate schedules and documentation. This position provides a mix of in-office administrative support, caregiver and client coordination, and occasional field errands. When the Care Coordinator is in the field, you’ll confidently ensure nothing falls through the cracks. From handling time-sensitive client enquiries to maintaining accurate care records and coordinating staff schedules, your contribution will directly impact the quality of care we deliver and the reputation we uphold. Core Responsibilities: Scheduling & Authorizations: Create and maintain caregiver schedules in CareSmartz, ensuring hours match each client's authorized NOA (Number of Authorized hours). Review NOAs received via fax and enter correct service type, Medicaid number, and monthly hours into CareSmartz. Monitor upcoming authorizations and expiration dates, updating as needed. Coordinate with Care Coordinator and Caregivers to fill open-shifts or schedule adjustments prompty. Client & Caregiver Communication: Answer incoming calls, transfer or respond as appropriate compassionately; Assist with overflow calls when the Care Coordinator is unavailable. Conduct 30-day client check-in calls to monitor satisfaction, note changes in health or care needs, and record updates. Communicate with caregivers about compliance requirements, expired documents, or missing timesheets. Collect missing caregiver paperwork (e.g., Timesheets and TB test results) and submit via email when needed. Assist with general inquiries from clients, caregivers, and case managers via phone, email, and text. Caregiver Compliance Track and update caregiver TB test results (valid for 2 year). Contact caregivers when renewal is needed and file updated documents in the client's folder. Maintain organized compliance folders (digital and paper). Office & Administrative Tasks Open and sort mail; Deliver relevant documents to the correct team members. Maintain office supplies and perform supply runs (Walmart, Kroger, etc.) for essentials such as paper products, drinks, and front desk items. Keep the office organized and tidy, ensuring a professional environment. Company Vehicles Coordinate routine maintenance and cleaning for company vehicles (oil changes, brake checks, car washes, etc.) Drop off and pick up vehicles from Prime Car Wash or Crew Car Wash as needed. Client Transport & Support Transport clients to medical appointments or meetings as assigned (e.g., when the Care Coordinator is unavailable or attending BDS meetings). Represent the company professionally while supporting clients in transit. Events & Marketing Support Assist with marketing and community events (1 to 2 times weekly, typically Wednesdays and Fridays). Help plan and setup for caregiver and client events (e.g., holiday parties, appreciation days). General Support Step-in as needed to assist with administrative tasks, special projects, or coverage for the Care Coordinator. Maintain flexible and cooperative attitude to support smooth office operations. Results & Expectations: Shifts and Authorizations are accurate and up-to-date in CareSmartz. 30-day Client Calls are completed and documented on time. Caregiver compliance files remain current and organized. Office and company vehicles are well maintained and supplied. Tasks are completed proactively, with strong communication and minimal follow-up needed. Qualifications Strong attention to detail and organization skills. Reliable, professional, and able to handle multiple priorities. Proficient with computer systems (CareSmartz preferred, or similar software) Excellent communication skills, both written and verbal. Valid Driver's License and has Own Reliable Transportation. Experience in Home Care or HealthCare administration is preferred. Reports & Communication: End-Of-Day Reports: Summarize tasks completed, client calls, and pending items. Weekly Check-In: Brief update to the Care Coordinator on scheduling, compliance, and supply tasks. Requirements: Minimum of two (2) years of experience in a Care Coordinator or similar role within the healthcare or home care industry. Strong communication skills, with the ability to manage relationships with clients, families, caregivers, and case managers. Highly organized with exceptional attention to detail, especially in documentation and compliance tasks. Ability to manage multiple tasks efficiently and prioritize work in a fast-paced environment. Proficiency in using Care Management Software, such as CareSmartz. Compassionate and empathetic approach to client care, with a commitment to improving client's quality of life. Valid Driver's License and Reliable Transportation for in-home assessments and marketing events. Perks & Benefits Competitive Base Pay Structure: We offer salaries that reflect not only your skills & experience but rather on the specific care needs of our clients. Ensuring fairness, transparency, and sustainability to both you and our clients. Employee Appreciation & Recognition: We foster a culture of appreciation, recognizing and celebrating your achievements through various programs Weekly Pay via Direct Deposit: Receive consistent and convenient weekly payment via our direct deposit method Anniversary Bonus: We value your commitment and celebrate your milestones with us Performance Recognition: Your great contributions will be recognized and rewarded through our comprehensive recognition programs Incentive Bonus: Maximize your earning potential with our performance-based incentive bonuses, including opportunities for Referrals and Caregiver Excellence (Monthly, Quarterly, and Annually) Premium Holiday Pay: Earn time and a half for major holidays worked Professional Development: Remote training opportunities and upskilling programs. This Role Is Perfect for You If You Are Passionate about providing excellent customer service and creating a welcoming environment. Highly organized, with the ability to manage events, onboarding, and front desk operations smoothly. A strong communicator who can build rapport with clients, caregivers, and team members. Excited about the opportunity to contribute to a growing home care agency and help enhance its community presence.