Empower Federal Credit Union

Compensation

Full Description

Empower FCU Purpose: At every stage of life, positively impact members by providing affordable financial services. Empower FCU Core Values: Fairness, Integrity & Honesty Empower FCU Strategic Pillars: World-Class Employee Experience Best-In-Class Member Experience Growth for Impact Shared Value in the Community Empower Federal Credit Union offers excellent benefits including... Medical and Dental Insurance, 401K with Employer Match, Holiday Pay, Paid Time Off and more! A World-Class Employee Experience: We are at our best when we are developing genuine relationships, looking out for one another, freely and honestly sharing information, and working together. We succeed when we rise above our departments, roles, and individual interests to come together, to move forward together. Each of us plays a crucial role in creating a positive work environment and we encourage all our employees to actively contribute to embracing Empower’s values and supporting those around you. Be Yourself, Belong with Empower: The strength of Empower is in the unique backgrounds, voices, talents, & experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success. Please note: All candidates will be subject to a background check to determine employment eligibility. For roles that require an NMLS you may be subject to a credit check. Role: The Fraud System & Data Analyst's primary role is to drive strategic insights and data-driven solutions to optimize fraud risk management, enhance profitability, forecast losses, and improve operational efficiency across consumer and business products. This role demands a strong blend of analytical insight and cross-functional expertise, empowering the analyst to lead process enhancements and major initiatives independently. Responsibilities include developing fraud detection models, refining rule-based systems, and leveraging large datasets to uncover emerging fraud trends. The analyst will also support real-time monitoring, automate reporting, and contribute to system enhancements that improve decision accuracy and reduce operational friction. Collaboration with key stakeholders across Risk, Compliance, Operations and business units is essential to align fraud strategies with broader organizational goals. The annual salary range for this position is: $75,699.51-$113,549.27. Location: Our headquarters are based in Syracuse, NY. We work in a Hybrid Model requiring a minimum of 5 days in office per month. Essential Functions & Responsibilities: 40% Data Analysis & Monitoring: - Performs complex analysis of financial data, fraud trends and portfolio performance to understand product performance and improve fraud risk, profitability, performance, compliance with laws and regulations, and operational performance. - Develop and manage Key Risk Indicators and Key Performance Indicators for fraud performance against products and channels. - Oversee Operations metrics for risk and performance ensuring accuracy and timeliness. - Identifies trends based on metrics and portfolio performance and reports them to management. - Supports execution of large-scale projects, or new project integrations, by conducting advanced reporting and drawing analytics-based insights. - Leverage insights from data & analytics, industry forums, and channel partners to identify and drive new ideas on improving member experience, operational efficiency, and reducing fraud risk. 30% System & Tool Utilization: - Operate and maintain fraud detection software, data mining tools, machine learning platforms, and transaction monitoring systems to effectively identify and prevent fraud. - Develop and implement new processes and solutions to enhance fraud prevention systems and mitigate future risks. - Collaborate with team to discuss new and emerging fraud trends - Conduct root cause analysis to identify vulnerabilities and recommend improvements 20% Reporting & Communication: - Partners across organization lines including Operations, Lending, Technology, Risk & Compliance in the development of risk and performance strategy. - Translate complex findings into clear, actionable recommendations for key stakeholders. - Develop compelling vision and data driven business cases for transformation initiatives. 10% Perform all other duties as assigned: - Including but not limited to department administrative responsibilities. - Maintain up-to-date knowledge of trends and developments in fraud detection. - Extended work hours may be required. Performance Measurements: See Dayforce (HRIS) for performance goals upon hire & annually. Knowledge and Skills: Experience: 3 to 5 years of similar or related experience including: - Minimum of 3 years' experience in analytics and managing risk. - Experience with U.S. banking laws and regulations applicable to a federal credit union and its applications to ensuring the safety and soundness of Credit Union staff and member assets. - Knowledge of automated fraud monitoring, investigative case management or related financial services industry fraud monitoring tools and applications. - Knowledge and general understanding of principal financial institution regulations. - CFE or equivalent certification preferred. Education: Bachelor's degree in quantitative field or equivalent work experience required. Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills: - Team player with strong organizational, communication, analytical and PC skills. - Ability to research/analyze data and recognize/evaluate patterns of member activity. - Self-starter with exceptional attention to detail - Experience conducting fundamental analysis to understand and quantify financial drivers. - Strong strategic thinking and problem-solving skills (ability to frame a complex problem, evaluate options, and develop a plan to address) - Track record of being able to break complex problems down and develop a clear strategy / action plan. - Ability to identify high value opportunities. - Experience influencing organizations and senior leadership to act on identified opportunities. - Strong communication skills/ability to explain nuanced topics at right approach and level of detail to influence an audience. - Proven track record of working across organizational lines to successfully drive projects from idea to execution. - Knowledge of government/regulatory statutes as they relate to financial services and fraud. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit for long periods at a time, use hands to finger, handle, or feel, and talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. This Job Description is not a complete statement of all duties and responsibilities comprising the position. Empower Federal Credit Union (EFCU) and its affiliated companies know employees are our greatest asset. We take pride in our commitment to member service, teamwork, and excellence. We offer employees a work environment designed to encourage personal and professional development. Empower Federal Credit Union is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic including race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law. Our equal employment opportunity policy statement, the EEO is the Law Poster and Supplement, and Pay Transparency Nondiscrimination Provision reaffirm our commitment. Empower Federal Credit Union is committed to equal opportunity to qualified persons without regard to basis of race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law. Empower Federal Credit Union will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us through one of the methods listed below: a) Fax: 315-455-5423 b) US Mail: 1 Member Way Syracuse, NY 13212 c) Phone: 800-462-5000