Empower AI

Compensation

Full Description

Job Description: • Provides phone, remote, and desk-side technical support to users in the areas of e-mail, directories, Google Suite, standard MS Windows desktop applications, and network connectivity. • Document all issues and generate incident tickets, detailing common issues or error trends. • Work with end users, resolving their software and hardware issues in an efficient manner. • Interacts daily with customers to ensure productivity; provides individual feedback. • Responsible for scheduling and coordinating all training activities. • Communicate with end users to schedule appointments to set up new Government assets- either mobile or laptop, and assist end users with delivery/return of assets. • Escalate issues to vendor and third-party entities, as necessary and directed by the Government. Requirements: • Public Trust Clearance by start date. • ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire. • 2 - 7 years of experience and high school diploma • Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow. • Ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others. • Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks. Benefits: • Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. • Work with best-in-class technology partners • Maintain standard working hours per the DIGIT contract • Flexible working hours • Ability to communicate effectively with all levels of staff as well as clients.