Employment Department

Compensation

Full Description

Initial Posting Date: 10/22/2025 Application Deadline: 11/03/2025 Agency: Employment Department Salary Range: $3,429 - $4,622 Position Type: Employee Position Title: Bilingual Customer Care Representative (PSR3) – Numerous Limited Duration Positions Available for Remote Work! Job Description: Candidates must be bilingual in English and one of the following languages: Simplified Chinese or Traditional Chinese (written), and Cantonese or Mandarin (spoken), Russian, Vietnamese, Arabic, Korean, or Spanish. Do you have a desire to provide exceptional customer service – responding to questions and providing clear, understandable explanations? Do you enjoy taking a task from beginning to end, without missing a deadline? If you have excellent organization, attention to detail, and time management skills, this job may be for you! At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences. Please let us know if you need a reasonable accommodation. WHAT YOU WILL DO: As a Bilingual Customer Care Representative (Public Service Representative 3), you will work in a high‑volume contact center environment. In this role you will: Provide customer care and address technical questions for a diverse population regarding the Paid Leave Oregon program. Assist customers in filing or resolving their claims, including providing additional information when needed. Conduct difficult conversations with a trauma‑informed, person‑centered approach to provide an excellent customer experience that aligns with Paid Leave Oregon’s customer care principles and the Employment Department’s mission. Foster and support actions and goals related to ensuring diversity, equity, and inclusion, including the division’s values related to accessibility and equitable outcomes. For a complete review of the position and responsibilities, please click here. WHAT WE ARE LOOKING FOR: Required Minimum Qualifications Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations. This position is bilingual in English and one of the following languages: Simplified Chinese or Traditional Chinese (written), and Cantonese or Mandarin (spoken), Russian, Vietnamese, Arabic, Korean, or Spanish. You must be fluent (read, speak, and write) in English and one of the languages listed above to meet the special qualifications of this position. Desired Attributes Commitment to advancing equitable outcomes with valuing diversity and promoting inclusion Skilled in using computer systems to input and analyze data as well as practical experience using Microsoft office including Excel, Word, Outlook and databases Experience providing excellent customer care for both internal and external customers in a high-volume call center; ability to understand and explain program requirements over the phone Strong analytical skills: ability to collect, analyze and problem-solve information Strong written, verbal and nonverbal communication skills Demonstrates initiative and ability to provide independent judgment on an ongoing basis Attention to detail with time management skills for processing large amounts of information or calls WHAT’S IN IT FOR YOU: A workplace that balances productivity with enjoyment and encourages learning and mentoring. Rewarding work in a dynamic and creative environment with colleagues who are passionate about public service. Work/life balance, 11 paid holidays a year, and a competitive benefits package. Public Service Loan Forgiveness opportunity! Get There - Oregon’s easy-to-use carpool matching tool and trip planner. HOW TO APPLY: Required: Attach a resume and cover letter. Your cover letter must not exceed two (2) pages. Please make sure your cover letter clearly addresses the desired attributes and minimum qualifications you have under the “What We Are Looking For” section above. Please upload your documents in the “Resume/Cover Letter” section of the application. In addition to your related work experience and education, we will use the desired attributes and required minimum qualifications to determine who to interview. External Applicants: Click on the “Apply” link above to fill out the online application and submit by the posted closing date. Please use your preferred name on application materials. Current State of Oregon employees (this includes temporary employees): Apply through your employee Workday account. Please ensure the work history in your applicant profile is up-to-date and reflects your current position. Limited Duration Assignment: Current limited duration status employees will be considered for the limited duration assignment. Please apply through your employee Workday account. State Employee - Job Rotation Option: Current permanent status employees of the State of Oregon may choose to be considered as a job rotation candidate. To apply as a job rotation candidate, you must be currently employed by the State of Oregon (regular status employees who have completed trial service), apply through your employee Workday account, and have written approval from your manager/supervisor to apply. Please attach the written approval to your application. If you are unable to obtain written approval prior to the close date, please apply and be prepared to bring to the interview your manager's/supervisor's written approval. Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application. The job posting closes at 11:59 PM (PDT/PST) on the close date. Immediately after you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans’ preference. These questions are necessary to complete the application process. ADDITIONAL INFORMATION: The expected start date of this position is January 14, 2026. This is subject to change. The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification. This is a limited duration assignment currently funded through 06/30/2027. Limited duration appointments are regular status and benefits eligible. This position may be extended beyond this date and/or have continued funding approved in the future with the potential to become permanent. This position is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill current and future Permanent, Limited Duration, Job Rotation and Temporary vacancies as they occur. The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS‑qualifying, the salary range will reflect the additional 6.95%. Please review the Classification and Compensation page for more details. Salary Determination: The information in your Workday profile will be used to complete an equal pay assessment to determine salary placement upon hire. Veterans: Eligible veterans who meet the qualifications will be given veterans' preference. For more information, please visit Veterans Resources. United States Employment Eligibility: The Oregon Employment Department does not offer visa sponsorship. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards. The Oregon Employment Department is an E-Verify employer. If you are the successful candidate you must present your I-9 acceptable documents (See page 2) for employment verification. IN-STATE REMOTE WORK INFORMATION: Candidates may be approved for remote work. Remote work suitability is evaluated based upon business needs at the time of hire. Remote work approval can be revoked at any time. Candidates are expected to: Reside within (or be willing to relocate to) Oregon, or one of its bordering states within a reasonable commuting distance (e.g. Vancouver, Washington) within 30 days from date of hire. Demonstrate access to a broadband internet connection that meets or exceeds the minimum acceptable requirements; Click Here to view the minimum acceptable requirements. OED IT Services will provide the necessary hardware to employees who are approved for remote work. Have a private workspace. Maintain good standing (i.e., no performance or attendance issues). CRIMINAL RECORDS CHECK: The Employment Department is committed to being a leader in providing its employees with fair and equal employment opportunities and recognizes that as a best practice in equity and inclusion, criminal background check policies shall be job related and consistent with business necessity. For positions with authorized access to FBI Criminal Justice Information Services (CJIS) information, a separate criminal records check is conducted by the Oregon State Police. If you would like further information on how each criminal records check is conducted, please read our Criminal Record Check Policy or contact us at the number below with any questions. To verify identification, the successful candidate will be subject to a criminal background check which may require a fingerprint-based background check as a condition of employment. CONTACT INFORMATION & HELPFUL LINKS: If you have questions about the position or need an alternate format to apply, please contact us at 503‑947‑1289; humanresources@employ.oregon.gov. Please be sure to include the job requisition ID number. Guidance our hiring managers use: Equity and Inclusion Recruitment Questions and Gender Identity and Expression Procedure! Reasonable Accommodations | Veterans Resources | How to Set Job Alerts | Workday Applicant FAQ Interview Scoring Criteria used during recruitment | What You Need to Know to Get the Job Come for a job. | Stay for a career. | Make a difference ... for a lifetime! The Oregon Employment Department is an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity. At the Oregon Employment Department, we foster fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training. Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon “flies with her own wings.”