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Manager, Technology | 100% Remote (WFH) Opportunity General Summary Manager, Technology - Digital & Data (D&D) is responsible for overseeing the strategic, technical, and talent management of the D&D Department's technology initiatives and teams. This leadership role ensures that the department's goals are aligned with broader organizational objectives by delivering reliable, scalable, and cost-effective digital and data solutions. The Manager will lead a team of technology professionals, oversee project execution in partnership with the PMO, optimize technical delivery and skill development, and serve as a key liaison with other departments to identify and implement impactful technology solutions. The role includes defining and enforcing IT policies, procedures, and standards across D&D initiatives. Data & Analytics Focus: The Manager will lead a high-impact team focused on transforming data into enterprise-level insights that drive measurable outcomes. This role will manage and mentor roles while also remaining hands-on in analysis, modeling, and storytelling and will guide the team in connecting data to strategy-shaping how we invest, operate, and grow-by delivering insights that are trusted, timely, and actionable. Essential Duties and Responsibilities • Manages and maintains core business applications or technology infrastructure components, ensuring availability, reliability, and performance. • Works with product managers to maintain an application roadmap for the products maintained. • Researches, evaluates, and plans technology upgrades and enhancements to address evolving business needs. • Analyzes and pilots emerging technologies to assess applicability and potential business impact. • Monitors industry trends and recommends innovative solutions aligned with strategic objectives. • Designs and implements migration strategies for business applications, including planning, scheduling, and execution. • Leads strategic planning efforts for assigned technology areas and presents results to leadership. • Works within established project timelines to meet deliverables and milestones. • Troubleshoots complex system issues in collaboration with technical staff and restores system functionality. • Applies the EMPLOYERS Delivery Life Cycle (DLC) methodology across all assigned projects. • Maintains and improves methodologies for developing and implementing system specifications. • Ensures smooth operation of production systems and minimizes downtime during business hours. • Oversees execution and quality of test cases for new or modified systems to ensure reliability and performance. • Provides timely project and task status updates for self and team members to project managers. • Responds to changes in project scope or requirements with coordinated documentation and communication. • Manages vendor relationships and ensures quality of products and services post-implementation. • Coordinates with IT infrastructure teams to ensure disaster recovery and business continuity plans are in place for relevant systems. • Participates in technical design sessions to ensure solid architectural decisions and scalable solutions. • Develops and maintains technology policies, standards, and procedures in areas of responsibility. • Leads and manages multiple technology projects simultaneously, ensuring delivery on time and within budget. • Reviews new project proposals with management to determine feasibility, goals, timelines, and resource needs. • Maintains regular communication with executives, department heads, and stakeholders on relevant IT activities. • Notifies leadership of significant issues, risks, or deviations in project execution in a timely manner. • Clearly communicates complex technical issues in business terms to both technical and non-technical audiences. Analytics Focus: • From data to decision: provide leadership for EIG's Business Intelligence & Strategic Insights program, managing the Business Intelligence & Strategic Insights teams team to deliver the insights that influence business-critical decisions to enable growth as well as improve internal efficiencies. • Help manage the growing portfolio of data insights products that drive continuous improvement. • Use various BI reporting tools as required to efficiently analyze large volumes of internal and external data, quickly draw insights, and present clear, concise, and tailored recommendations using visualization and storytelling. • See around corners and have the curiosity to explore internal and external data that may be impacting our future, and the courage to follow through and communicate findings • Must have hands-on experience developing new dashboards and reports on scalable business intelligence platforms such as QuickSight, PowerBI, etc. • Must be comfortable getting into the weeds and being hands-on with data Requirements • 7+ years' experience in specialized technology area • Proven ability to manage and execute large-scale projects from inception to completion. • Experience selecting, implementing, and activating tools across the organization, including BI, analytics, and software development tracking tools. • Ability to deftly navigate a changing business landscape and use influence across various teams. • Strong analytical skills with the ability to extensively analyze business processes and workflows. • Experience analyzing data to solve a variety of complex business problems and translate insights into actionable strategies. • Expert MS Excel skills, including pivot tables, lookups, charting, and complex linked workbooks. • In-depth knowledge in at least one area of software technology (e.g., database design, application development, software evaluation). • Solid understanding of system architecture, functional interdependencies, and their impact on operating units. • Expert understanding of data models, schemas, SQL, and relational databases. • Knowledge of agile methodologies, product development frameworks, and project management tools. • Knowledgeable about project methodologies, quality management, and resource planning. • Experience developing product vision, goals, objectives, and business requirements. • Expertise in digital transformation initiatives and leading market analysis. • Experience facilitating workshops and focus groups. • A track record of driving successful product initiatives from concept to delivery. • Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and senior stakeholders. • Ability to create clear, impactful PowerPoint presentations with actionable insights and deliverables. • High-level competence with MS Office, Atlassian suite, JIRA, and Lucid charts. • Strong problem-solving and multi-tasking skills with the ability to work on multiple assignments simultaneously. • Ability to research and solve complex technical issues independently. • Must work well under pressure and achieve goals in a timely manner. Analytics Focus: • Lead and mentor a team focused on strategic insights, ROI analysis, and business impact. • Drive the design and implementation of test-and-learn experiments to evaluate strategic initiatives and pilots. • Partner with Data Governance, Engineering, and Business Intelligence to ensure insight quality, relevance, and usability. • Serve as a thought partner to executive and operational leaders by delivering compelling, data-driven narratives. • Develop lightweight forecasting or modeling as needed using Python, R, or similar tools. • Contribute directly to high-priority insight projects, especially where cross-functional or strategic analysis is required. • Establish frameworks and tools for measuring and communicating value realization and initiative performance. • Help evolve a culture of proactive insight, curiosity, and outcome-focused analytics across the enterprise. • Demonstrated ability to lead teams, achieve results, and drive performance through others. • Strong organizational, prioritization, and time management skills. Education • Bachelors Degree in Computer Science, Business, or a related field • Equivalent combinations of education and experience may be considered. Work Environment: • Remote: This role is remote, and only open to candidates currently located in the United States and able to work without sponsorship. • It requires a suitable space that provides a private and quiet workplace. • Expected Work Hours: Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. • Travel: May be required to travel to off-site location(s) to attend meetings, as necessary Salary Range: $105,000 - $150,000 and a comprehensive benefits package, please follow the link to our benefits page for details! https://www.employers.com/careers/our-benefits-and-perks/ About EMPLOYERS As a dynamic, fast-growing provider of workers' compensation insurance and services, we are seeking a goal-oriented individual willing to put their ideas to work! We offer a positive, challenging work environment, combined with an opportunity to build your career as you help us grow our business, in innovative and imaginative ways that are uniquely EMPLOYERS! Headquartered in Nevada, EMPLOYERS attributes its long-standing success to its most valuable resource, our employees across the United States. EMPLOYERS is known for the quality service and expertise we provide to our clients, and the exemplary work environment we provide for our employees. We live and breathe our core values: Integrity, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillment. These are the pillars that support how we do business with our clients as well as how we treat each other! At EMPLOYERS, you'll discover an energetic environment that inspires top achievement. As "America's small business insurance specialist", we have the resources, a solid reputation and an expanding nationwide identity to enrich your work/life and enhance your career. #LI-Remote