Employbridge

Compensation

Full Description

Customer Support Representative/Account Management Location: Charlotte, NC (Onsite) Schedule: Monday–Friday, 9:00 AM–5:00 PM (30-minute paid lunch) Pay: $20–$22 per hour, depending on experience About the Role We are seeking a customer-focused and tech-savvy Customer Support Representative to assist merchants using our POS payment system. In this role, you will provide prompt and professional support via phone, email, and chat, ensuring merchants receive accurate information and solutions that keep their operations running smoothly. Key Responsibilities • Provide phone, email, and chat support to merchants using the company’s POS payment system. • Follow a provided script to ensure consistent, compliant communication. • Assist customers with payment processing, transaction inquiries, system navigation, and account-related questions. • Walk customers through system updates, product features, and best practices to ensure seamless daily operations. • Process adjustments, refunds, chargebacks, and payment verifications. • Accurately document all customer interactions, issues, and resolutions within the system. • Collaborate with technical support, onboarding, and account teams to resolve complex or escalated issues. • Maintain professionalism, accuracy, and a strong commitment to customer satisfaction. Requirements • 3 years of customer service experience (call center, help desk, or tech support preferred). • Basic computer proficiency and ability to learn new software quickly. • Clear, professional verbal and written communication skills. • Strong problem-solving abilities and patience when working with customers. • Reliable, team-oriented, and comfortable working onsite.