Emerson

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National Instruments Corporation is seeking a Senior Service Delivery Program Manager for its offices in Austin, TX  Job Description:  Work directly with Sales and customers to develop service proposals, set expectations and SLAs for service delivery. Identify customer needs and oversee service delivery within the business context. Manage escalations. Assess customer feedback and use creativity to establish, improve, and refine services. Attend or lead customer on-site events and service reviews. Understand customer needs and translate them into actionable service maintenance plans. Act as the single point of contact for the: project or service agreement execution. Develop a communication plan and ensure execution to the plan, resulting in professional and consistent communication with the customer and other stakeholders. Effectively negotiate scope and schedule changes. Accurately identify and communicate internal and external customers’ needs. Organize and facilitate operations reviews that ensure key stakeholders are presented with accurate and concise information to make decisions. Frequently collaborate with other departments such as manufacturing, R&D, operations, quality and sales and lead with influence to ensure the success of your project or service delivery and set the stage for future success of your next engagement working with these stakeholders. Develop a sense of urgency in stakeholders while also building a solid foundation for future collaboration. Work with business owners to communicate delivery schedules, project plans, etc. Communicate project updates to internal stakeholders and external customers. Drive alignment with training programs across applicable cross-functional teams. Monitor and report out to stakeholders on project costs, status, quality; escalate issues when necessary. Evaluates and approves changes that substantially impact the scope, budget, or schedule of a project or service agreement. Collaborate with resource managers to ensure appropriate staffing on projects. Influence and make decisions about scope, schedule, and resources for project or service contract fulfillment. Provide input and business justification for capability roadmap and development. Create project plans that drive successful, measurable project execution. Ensure technical feasibility, financial viability, risk assessment and schedule are well understood by stakeholders. Identify and document customer requirements. Work with a project team to determine the technical and operational plan. Create a work breakdown structure to plan project budget and routinely reassess as needed. Actively manage risks to identify changes and mitigation strategies. Clearly communicate all schedule constraints and delivery milestones. Ensure deliverables are met according to SLA. Lead and influence across functional teams or projects. Drive alignment and prioritization with cross-functional teams. Lead team meetings. Manage escalations and report out to senior leadership. Drive alignment and prioritization with cross-functional teams. Attend or lead customer meetings to discuss service capabilities and develop relationships. Full-time telecommuting permitted.    Job Requirements: Bachelor’s degree or the foreign equivalent in Electrical Engineering, Civil Engineering, Mechanical Engineering, Business Management, or Information Systems; plus 3 years of experience in a technical customer service or technical project/program management occupation. The required experience must include the following: * 3 years of experience in customer service, business analysis and/or project management within the semiconductor industry and/or proven track record of managing service maintenance programs for semiconductor hardware. * 3 years of experience working with data acquisition systems (DAQ), tools for capturing and analyzing data and/or software solutions used in semiconductor industry for testing and measurement. * 3 years of experience in managing customer relationships and ensuring customer satisfaction. * 1 year of experience with signal integrity principles and experience with RF testing for high-frequency semiconductor devices   Work location: 11500 North Mopac Expressway, Austin, TX 78759.  Full-time telecommuting permitted.   IF INTERESTED, PLEASE APPLY ON THE COMPANY WEBSITE: HTTPS://WWW.EMERSON.COM/EN-US/CAREERS/CAREER-OPPORTUNITIES [https://www.emerson.com/en-us/careers/career-opportunities], JOB ID: 26001605   #DI-DNI #LI-DNI   WHY EMERSON [https://emerson.sharepoint.com/sites/NorthAmericanTalentAcquisition/Shared%20Documents/Forms/AllItems.aspx?id=/sites/NorthAmericanTalentAcquisition/Shared%20Documents/North%20American%20Talent%20Acquisition/Branding%20&%20Media%20Library/Video/Why_Emerson_20191014-1001-SameRez%20(1).mp4&parent=/sites/NorthAmericanTalentAcquisition/Shared%20Documents/North%20American%20Talent%20Acquisition/Branding%20&%20Media%20Library/Video]  Our Commitment to Our People At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. Accessibility Assistance or Accommodation If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com [idisability.administrator@emerson.com].   ABOUT EMERSON [https://emerson.sharepoint.com/sites/NorthAmericanTalentAcquisition/Shared%20Documents/Forms/AllItems.aspx?id=/sites/NorthAmericanTalentAcquisition/Shared%20Documents/North%20American%20Talent%20Acquisition/Branding%20&%20Media%20Library/Video/Why_Emerson_20191014-1001-SameRez%20(1).mp4&parent=/sites/NorthAmericanTalentAcquisition/Shared%20Documents/North%20American%20Talent%20Acquisition/Branding%20&%20Media%20Library/Video]  Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! No calls or agencies please.